The csrOrder
role contains the access rights from csrTicketing
, as well as four additional roles. These roles allow the agent to browse promotions and work with Scheduled Orders. To create an agent that does not have the ability to edit orders or to perform returns, exchanges, or appeasements, the role might contain the following rights:
Direct Access Right | Allows User to Access the… |
---|---|
| Customer’s available promotions |
| Information panel on Customer page |
| Order History panel on Customer page |
| Customer Search Results panel on Customer page |
| Customer Search Panel on Customer page |
| Ticket History panel on Customer page |
| General Preferences panel in Preferences |
| Open Solution panel in Helpful Panels |
| Recent Tickets Panel in Helpful Panels |
| Case History panel in Helpful Panels |
| Case Summary panel in Helpful Panels |
| All Tickets panel in Tickets page |
| My Tickets panel in Tickets page |
| Ticket History panel in Tickets page |
| Customer Information panel in Tickets page |
| Ticket Search Results panel in Tickets page |
| Ticket Search panel in Tickets page |
| Ticket Summary panel in Tickets page |
| Add Product by ID panel |
| Billing panel |
| Complete Exchange panel |
| Complete Order panel |
| Confirm New Schedule panel |
| Confirm Order panel |
| Confirm Updated Schedule panel |
| Cross Sell panel |
| Customer Create panel |
| Customer Information panel |
| Customer panel |
| Customer Results panel |
| Customer Search panel |
| Exiting Order panel |
| Existing Schedule Order panel |
| More Catalogs panel |
| More Price Lists panel |
| Multisite Site picker |
| Order History panel |
| Order Results panel |
| Order Search panel |
| Catalog Browser panel |
| Search Catalog panel |
| Product View panel |
| Promotions panel |
| Purchase History panel |
| Purchased Items History panel |
| Related Orders panel |
| Related Tickets panel |
| Create Schedule Order panel |
| Scheduled Orders panel |
| Update Scheduled Orders panel |
| Scheduled panel |
| Shipping Address Panel |
| Shipping Method panel |
| Shopping Cart panel |
| Submitted Orders panel |
| Ticket History panel |
| Commerce Design page |
| Commerce page |
| Customers page |
| Tasks page |
| Tickets page |
| Workspace Login screen |