Once you have obtained the secret key, you must configure the authenticated hash information so that Agents can access CSC through the Live Help On Demand Agent Console.
Log into Live Help On Demand In-House Administration. For detailed information on working with Live Help On Demand administration, refer to the Live Help On Demand Administration documentation.
Search for and then select your account number. In the CSC Integration section, enter the authenticated shared secret key.
From the Hash Function drop down menu, select
SHA-1.
Save the changes and log out.