You can enable automatic authentication by performing the following:

  1. You can configure Commerce Service Center to automatically authenticate an agent setting the atg/dynamo/servlet/daf/pipeline/
    file property enabled to true.

    The file also contains the following:

    # Login parameter name

    # caller ID parameter name, this is the user telephone number

    # Unique caller ID, this is not the telephone number

    # Hash parameter name

    # salt for the hash that's generated

    # enable the AuthenticationServlet

    # enable the FTCallID check

  2. A salted hash is generated by your CTI application or by Live Help On Demand and then verified by Click-to-Call to ensure authenticity. The secret key must be configured identically on both Commerce Service Center and your CTI or Live Help On Demand system. The property secretKeyForHashCompare in the /atg/svc/
    file should be set to the value of this key.

    # Key that is included when calculating the has value...

    Note: If no secret key has been generated, Commerce Service Center will generate its own key, which can be found using the Dynamo Server Admin, and selecting atg/svc/clicktoconnect/C2CTools.

  3. Live Help On Demand agents must be added with an identical login name for both Commerce Service Center and Webcare for automatic authentication. Use the Business Control Center and Webcare to ensure that agent names are the same in both applications. Ensure that you have a Customer Service Representative who has access to Commerce Service Center.

    Note: If you are not using the Agent Console, set the checkFTCallID property to false in the /localconfig/atg/svc/clicktoconnect/C2CTools file.

  4. Use Webcare to add the agents. Note that each agent must have access to the Agent Console that is used to route telephone calls on their system. For information on creating Webcare agents, refer to your Live Help On Demand documentation.

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