Once you have create a link, you must create a rule that will display your newly created link. Using the Engagement Engine Editor, create a new rule with the Rule Evaluation Order of 1. Set the Do This Actions to Live Help and Display Call Invitation. You can insert a button by selecting your link and using the Insert Click-to-Call Button in Div radio button. Enter the ID of your <div> tag and Alt Display Text.

This diagram is described in the preceding text

For detailed information on creating links, refer to the Live Help On Demand Engagement Engine Editor documentation.

Copyright © 1997, 2013 Oracle and/or its affiliates. All rights reserved. Legal Notices