This chapter covers the ways that employees at the host company use Siebel Loyalty after the application, programs, and promotions have been set up. It includes the following topics:

• About the Host Organization's Use of Siebel Loyalty
• Enrolling Members in Loyalty Programs
• Enrolling Members in Multi-Level Loyalty Programs
• Entering Loyalty Member Referrals
• Entering Loyalty Members' Travel Profiles
• Enrolling Members in Loyalty Promotions
• Entering Loyalty Members' Transactions
• Entering Loyalty Members' Orders
• Seeing If a Loyalty Transaction Has Accrued Multiple Point Types
• Approving Loyalty Members' Transactions
• Cancelling Loyalty Members' Transactions
• Entering and Modifying Loyalty Members' Service Requests
• Giving Vouchers to Loyalty Members
• Changing Loyalty Members' Tier Status Manually
• Creating a Loyalty Membership Card Manually
• Lending Points to Loyalty Members
• Transferring Points Between Loyalty Members
• Merging Loyalty Program Members
• Viewing Loyalty Members' Point Balances
• Viewing Loyalty Members' Point Items
• Viewing Loyalty Members' Transaction Histories
• Generating, Viewing, and Printing Loyalty Members' Statements
• Viewing Loyalty Members' Activities
• Entering and Viewing Loyalty Members' Value Scores
• Viewing Loyalty Members' Attributes
• Viewing Loyalty Members' Promotion Attributes