Table 1. Changes Made in Version 7.5.3
Topic
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Revision
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Moved section from former Chapter 2, "Configuring Communications."
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Created new chapter from sections in former Chapter 1, "Overview of Siebel Communications Server," and Chapter 2, "Configuring Communications."
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Added parameters CommSessionMgr, EnterpriseServer, GatewayAddress, and RequestServer.
New for version 7.5.3: Added new parameter ChannelCleanupTimer.
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Revised for version 7.5.3: Updated section to include call-handling option using new EventAnswerCall device event.
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Added caution against changing the type of DTYPE_PHONE fields.
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New for version 7.5.3: Added section to describe usage for new EventAnswerCall device event.
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New for version 7.5.3: Added section to describe usage for new Push Keep Alive communications driver.
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Updated example server and browser scripts.
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Updated section and corrected the name of the GetParameter function.
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Updated example events for populating and clearing the customer dashboard.
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Added section to clarify requirement for generating reports.
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Updated section to add information relevant to configuring recipient groups.
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Procedure was incomplete. Added new Step 4.
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Updated section, included Send Wireless Message in joined generic recipient configuration.
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Corrected references to the Mail Template applet property.
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New for version 7.5.3: Added new Application Object Manager parameter, CommConfigCache.
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Updated note about restarting Communications Configuration Manager component.
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New for version 7.5.3: Added section about file attachments associated with Email - Inbound activities.
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Added note about Bring to Front behavior on Microsoft Windows platforms.
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Added note about selecting multiple records prior to using Send Email.
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Added information about activities associated with Send Email and Send Fax commands.
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Created new chapter from section in former Chapter 8, "Working with Communications Templates and Outbound Communication Requests."
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Communications templates previously referred to as "basic templates" are now referred to as "simple templates," a term corresponding to the user interface.
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Added information about using HTML Template check box with advanced templates.
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Created new chapter from section in former Chapter 8, "Working with Communications Templates and Outbound Communication Requests."
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Added note about restart capability for outbound communication requests.
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For Siebel CTI Connect, updated Dialogic CT Connect middleware references to new name, Intel NetMerge. The driver is still named Dialogic CTI.
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Revised for version 7.5.3: Updated command descriptions for Siebel CTI Connect. Parameters ID, AgentId, AgentPin, and ACDQueue apply to more commands.
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Revised for version 7.5.3: Updated event descriptions for Siebel CTI Connect. Added new event, EventAnswerCall.
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Added note about character set limitations applicable to wireless messages received on mobile devices.
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Revised for version 7.5.3: Updated description for parameter Incoming Email Directory.
New for version 7.5.3: Added new parameter, SMTP Backup Server.
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Updated section about defining attachments directory for use with Lotus Notes or Microsoft Outlook.
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Updated section for installing Siebel email form for use with Lotus Notes or Microsoft Outlook.
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New for version 7.5.3: Added information about new Push Keep Alive driver.
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Updated syntax for client handle method IndicateNewWorkItem.
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Updated method and argument descriptions for Outbound Communications Manager business service.
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Created new chapter from section in Chapter 2, "Configuring Communications."
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Updated Siebel eScript and Siebel VB examples.
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