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Sun Fire X4800 Server Diagnostics Guide     Sun Fire X4800 Server Documentation
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Document Information

Using This Documentation

Product Information Web Site

Documentation and Feedback

About This Documentation (PDF and HTML)

Contributors

Change History

Overview of the Diagnostics Guide

Introduction to System Diagnostics

Troubleshooting Options

Diagnostic Tools

Troubleshooting the Server

How to Gather Service Visit Information

How to Troubleshoot Power Problems

How to Externally Inspect the Server

How to Internally Inspect the Server

Troubleshooting DIMM Problems

DIMM Fault LEDs

Identifying DIMM Error Messages

Correcting DIMM Errors

BIOS POST

Default BIOS Power-On Self-Test (POST) Events

BIOS POST Errors

Using the ILOM to Monitor the Host

Viewing the ILOM Sensor Readings

Viewing Fault Status

Clearing Faults

Viewing the ILOM System Event Log

Clearing the System Event Log

Interpreting Event Log Time Stamps

Resetting the SP

Creating a Data Collector Snapshot

How to Create a Snapshot With the ILOM Web Interface

How to Create a Snapshot With the ILOM Command-Line Interface

Using SunVTS Diagnostics Software

Introduction to SunVTS Diagnostic Test Suite

SunVTS Documentation

How to Diagnose Server Problems With the Bootable Diagnostics CD

Performing Pc-Check Diagnostic Tests

Pc-Check Diagnostics Overview

How to Run Pc-Check Diagnostics

Pc-Check Main Menu

System Information Menu

Advanced Diagnostics

Burn-In Testing

Viewing the Pc-Check Results

Index

BIOS POST Errors

Each power-on self-test (POST) diagnostic is a low-level test designed to pinpoint faults in a specific hardware component. If a POST diagnostic discloses an error, it typically reports the following information about the error:

The following table lists some of the error messages that could appear during the POST diagnostics along with instructions for how to possibly resolve the error reported.


Note - Contact Oracle service for information on interpreting and applying the ILOM log information that you receive on these errors.


BIOS POST Error Message
Error Type
Resolution
Uncorrectable Error Detected on Last Boot:IOH(0) Protocol Error (Please Check SP Log for more Details)
IOH error
Check the SP event log in ILOM for more details.
Uncorrectable Error Detected on Last Boot:IOH(0) QPI [x] Error (Please Check SP Log for more Details)

Note - Where QPI [ x] equals 0 for QPI Link 0 or 1 for QPI Link 1.


IOH error
Check the fault management function and the SP event log in ILOM for more details.
Uncorrectable Error Detected on Last Boot:IOH(0) PCI-E [x] Error (Please Check SP Log for more Details)

Note - Where PCI-E [ x] port number can range from 1 to 10 depending on the PCI root port on IOH.


IOH error
Check the fault management function and the SP event log in ILOM for more details.
Uncorrectable Error Detected on Last Boot:IOH(0) ESI Error (Please Check SP Log for more Details)
IOH error
Check the fault management function and the SP event log in ILOM for more details.
Uncorrectable Error Detected on Last Boot:IOH(0) Thermal Error (Please Check SP Log for more Details)
IOH error
Check the fault management function and the SP event log in ILOM for more details.
Uncorrectable Error Detected on Last Boot:IOH(0) Miscellaneous Error (Please Check SP Log for more Details)
IOH error
Check the fault management function and the SP event log in ILOM for more details.
Uncorrectable Error Detected on Last Boot:IOH(0) VT-d Error (Please Check SP Log for more Details)
IOH error
Check the SP event log in ILOM for more details.
BMC Not Responding
ILOM error
This error message might appear if an internal error occurs during the SP/BIOS communication. This error might require you to restart the SP.
Hard disk error
SAS error
Check the SP event log in ILOM for more details.

Note - These error messages appear when the BIOS is attempting to configure SAS devices in POST.


Bad PBR sig
Hard disk error
This is caused by a corrupted or nonexistent partition table on the disk drive. A disk utility (Solaris format or Linux fdisk) must be used to format the tables again.
RAM R/W test failed
Memory test failure
Check the SP event log in ILOM for more details.

Note - This type of error typically indicates that the RAM read/write test failed.


CMOS Battery Low
CMOS battery error
  • Check the SP event log in ILOM for more details.
  • If necessary, replace CMOS battery.

  • CMOS Checksum Bad
  • CMOS Date/Time Not Set

CMOS error
Check the SP event log in ILOM for more details.
Password check failed
Password check error
Check the SP event log in ILOM for more details.

Note - This type of error indicates that the password entered does not match the password specified in the BIOS Setup utility. This condition might occur for both Supervisor and User password verification.