This chapter describes how to integrate ATG Commerce Reference Store with ATG Commerce Service Center (CSC), a customer-service application used by call center agents to assist customers on ATG Commerce sites. It discusses how to set up CSC so agents can perform support tasks on an ATG Store site. In addition, it describes how to configure ATG Store to work with the CSC/eStara Click to Call integration, which enables ATG Store customers to initiate phone calls with CSC agents.
This chapter includes the following sections:
