Tickets represent customer inquiries or events (issues, cases, incidents). ATG Ticketing enables you to record and track customer and transaction driven inquiries and events received through your call center, order placement, or similar applications.
Depending on the other ATG applications currently in use within your organization, ATG Ticketing related items and features are available from the Service Center user interface including:
Global context area – for accessing active tickets, current ticket/ticket activities, and current ticket customer information
Tickets panel – for creating and modifying tickets
Customers panel – for creating and modifying customer profiles
Tasks panel – for working with ticket tasks
