Click the Ticket button and select the Create New Ticket from the drop down menu.

The Ticket Details pane is displayed. The Ticket Details pane contains customer, ticket summary, and ticket activity information.

Complete the information in the Ticket Summary panel as required, including:

Note: Customer information modified and stored within the Ticket Summary is applicable to the individual ticket only (Customer Information In Ticket). This information is not related to customer profile information stored in the ATG customer repository and can not be used for a customer search.

Click Save Changes in the Ticket Summary panel to save the ticket and summary information. The Ticket Summary information is saved, a ticket identification number is created, and the Ticket Summary is redisplayed in read-only view. To edit the Ticket Summary, click Edit Ticket in the Ticket Summary panel.

To associate the new ticket with an existing ticket, click the Associate Ticket button in the Ticket Summary panel. See Associating a Ticket. You can view the list of associated tickets by expanding the Associated Tickets section of the Ticket Summary panel.

To close the ticket as a duplicate of an existing ticket, click Close as Duplicate Ticket in the Ticket Summary panel. See Closing a Ticket as a Duplicate.

To add notes to the ticket, expand the Ticket Notes section of the Ticket Summary panel. Type notes and information related to the ticket in the Ticket Notes box.

Select or clear the Share with Customer check box and then click Add.

From the Ticket Details Customer Information panel, you can either link an existing customer profile with the new ticket, or create a new customer profile. See Linking a Customer to a Ticket.

Note: You are not required to link customer profile information to a ticket.

Continue with Next Steps. You must select a Next Step to clear the current ticket from Service Center and continue working with ATG Ticketing, or select another ticket from the Active Tickets list to change the current ticket view. To work using multiple tickets and multiple ticket windows, see Working with Multiple Tickets/Windows.