The global context area provides a quick view of current active tickets (Active Tickets), ticket activities (Ticket), and customer profile information (Customer). The global context area is always displayed as the top panel in Service Center.
For additional information and further detail on working with the global context area, refer to the ATG Service Center UI Programming Guide.
The following properties control the global context area defaults:
Global Context Area Property/Default Value | Description |
|---|---|
| Set the initial page to display for the global context area. |
| Sort tickets by identification number. |
| Sort tickets by identification number in ascending order (1, 2, etc.). |
| Sort ticket activities by activity creation time. |
| Sort activities in descending order (most recent first). |
| Do not automatically expand the first activity in the activities table. |
| Auto-expand activity type. Note: Leave blank to expand any activity that defaults as the first activity in the activity list (if |
To access the global context area default properties:
From the ACC menu, select Pages and Components > Components by Path. The Components page is displayed.
From the Components page, expand the atg > svc > agent > ticketing folder, and then double-click the
GlobalPanelConfigurationfile. The Global Panel Configuration Component Editor is displayed.
Note: The global context area configuration files are located in the GlobalPanelConfiguration file.
