ATG Ticketing automatically handles the disposition of the current ticket whenever it changes. Whenever a different ticket is loaded into the environment because of a change request, one of several disposition options must be selected for the ticket being replaced (e.g. the current ticket).

For UI initiated changes, the framework automatically prompts the agent to select from a set of disposition options before the change can be completed. This prompt also has the option to cancel the change and leave the environment state unchanged.

The warnings and the ticket disposition options share the same UI prompt and therefore it is possible to see both warnings and the ticket disposition options in a single prompt.

Ticket disposition is configured using a set of TicketDispositoinMonitors, for example framework/Agent/svc/agent/ticketing/ServiceTicketDispositionMonitor and /atg/ticketing/TicketingManager.

Warnings are configured for the ticket disposition options and can appear with or without the ticket disposition options. Whenever an environment object changes, all applications are notified before the change so they can provide warnings.