The Next Steps panel provides a menu of potential next step actions while working on a ticket, a customer profile, or ticket tasks. Next Steps items displayed in the Next Steps panel will vary depending on the current working state of the ticket, task, or customer profile.

For example, if you are not working on a ticket on the Tickets page, you will see next step actions including Create New Ticket and Work on Ticket. If you choose to create a new ticket, additional next steps become available in the Next Steps panel such as Save Ticket, Close Ticket, and Defer Ticket.