Solutions that you have written and saved using the Contribute page can be linked and/or unlinked to tickets by clicking Link Solution in Next Steps.
To link a ticket to a solution:
Create a new solution by clicking the Contribute button, or open an existing solution.
From the Next Steps panel, select Link to Current Ticket.
The solution is linked to the current ticket. Linked solutions are displayed as activities in the Ticket Activity panel. When viewing a solution from the Research page, you can also view a list of any associated tickets from the Associated Tickets panel.
