ATG Ticketing provides the ability to work on multiple tickets, in multiple Service Center windows without the need for a repeated log in. For example, an agent opens a ticket in Window A and starts working on Ticket 1. The agent then opens Window B (which also shows Ticket 1 as the current ticket). The agent then opens Ticket 2 in Window B. While working on Ticket 2, the agent can return to Window A and resume working on Ticket 1.
To work with multiple tickets in multiple windows:
From an open ticket, open a new Service Center window by selecting File > New Window (or press Ctrl+N). You will see the current ticket displayed in the original window and in the new window.
From the new window, search for an existing ticket or create a new ticket. The new window displays the requested Ticketing action (existing or new ticket), while the original window still displays the original worked ticket. You can continue working with either ticket in either Service Center, and/or open additional Service Center ticket windows.
Important! Be sure to save your work before closing additional Service Center windows. Close additional Service Center windows after logging out of the original window. Once you log out of the original Service Center window, the session is no longer valid.
