The table below describes the default abandonment states in the Abandoned Order Services module:
State | Description |
---|---|
ABANDONED | The order is incomplete, that is, not checked out, and meets the criteria for identification as abandoned. Typically, an abandoned order is one that has been idle for a specific number of days. You define the criteria for abandoned orders in the |
REANIMATED | The order was previously abandoned or lost but has since been modified by the customer in some way, for example, by changing item quantities. |
CONVERTED | The order was previously abandoned or lost but has since been checked out by the customer. |
LOST | An abandoned order that meets the criteria for identification as lost. Typically, a lost order is one that has been idle for a specific number of days. You define the criteria for lost orders in the |