Part A: Establishing Customer Service Files

Chapters in this part: The following chapters describe how to create and maintain customer support files that work in conjunction with order entry, order maintenance, and other customer service functions.

Chapter 1: Establishing Order Types (WOTY) presents the screens you work with to create and maintain order types required for Order Entry and used in forecasting and order analysis.

Chapter 2: Establishing Price Override Reason Codes (WPOR) presents the screens you work with to create and maintain price override reason codes needed for entering item prices at no charge and for overriding prices in Order Entry and Order Maintenance.

Chapter 3: Establishing Additional Charge Codes (WADC) describes how to create and maintain codes that let you add additional charges or credits to an order.

Chapter 4: Establishing Order Hold Reason Codes (WOHR) describes how to create and maintain user-defined reason codes that you apply when you want to place an order on hold.

Chapter 5: Establishing Cancel Reason Codes (WCNR) describes the screens you work with to create and maintain reason codes for canceling items from an order.

Chapter 6: Establishing Return Reason Codes (WRTR) describes the screens you work with to create and maintain reason codes for returning items.

Chapter 7: Establishing Exchange Reason Codes (WEXR) describes the screens you work with to create and maintain reason codes for exchanging items.

Chapter 8: Establishing Return Disposition Values (WRDV) describes the screens you work with to establish codes that you use to direct returned merchandise to the warehouses and warehouse locations that you have designated to receive returns.

Chapter 9: Establishing Custom Special Handling Formats (WSHF) describes the screens you work with to design the format of the special handling screen that you use in Order Entry.

Chapter 10: Establishing Add Reason Codes (WADR) describes the screens you work with to establish codes for tracking the reasons for adding items to orders in Order Maintenance.

Chapter 11: Working with Order Inquiry Reason Codes (WORC) describes the screens you use to create and maintain reason codes for advancing to order inquiry or order maintenance from the CTI Customer Selection screen.

Chapter 12: Using Alternate Currency Pricing explains how to use alternate currency pricing to price offers in a foreign currency.

Chapter 13: Working with Default Messages (WMSG) describes the screens you use to create and maintain default messages, used to default message text to an order message or order line message on an order.