Part A: Establishing Customer Service Files
Chapter 1: Establishing Order Types (WOTY)
Chapter 2: Establishing Price Override Reason Codes (WPOR)
Chapter 3: Establishing Additional Charge Codes (WADC)
Chapter 4: Establishing Order Hold Reason Codes (WOHR)
Chapter 5: Establishing Cancel Reason Codes (WCNR)
Chapter 6: Establishing Return Reason Codes (WRTR)
Chapter 7: Establishing Exchange Reason Codes (WEXR)
Chapter 8: Establishing Return Disposition Values (WRDV)
Chapter 9: Establishing Custom Special Handling Formats (WSHF)
Chapter 10: Establishing Add Reason Codes (WADR)
Chapter 11: Working with Order Inquiry Reason Codes (WORC)
Chapter 12: Using Alternate Currency Pricing
Chapter 13: Working with Default Messages (WMSG)
Part B: Setting Up Customer Support Files
Chapter 14: Setting Up the Country File (WCTY)
Chapter 15: Setting Up the Postal Code File (WZIP)
Chapter 16: Setting Up Customer Profiles (WPFL)
Chapter 17: Setting Up the Customer Class File (WCCL)
Chapter 18: Setting Up the Customer Company File (WCCO)
Chapter 19: Setting Up Match Codes (MMCH)
Chapter 20: Setting Up User-Defined Fields (WUDF)
Chapter 21: Working with Postal Code Formats (WPCF)
Chapter 22: Working with Mail/Call Codes (WMCC)
Chapter 23: Working with Customer Action Reason Codes (WCAR)
Chapter 24: Working with Customer Note Types (WNTY)
Chapter 25: Working with Prefix Codes (WPFX)
Part C: Creating and Updating Customers
Chapter 26: Understanding Customer Types
Chapter 27: Selecting Customers
Chapter 28: Creating and Updating Sold-to Customers (WCST)
Chapter 29: Creating and Updating Ship-to Customers (WCST)
Chapter 30: Creating and Updating Bill-to Customers (WCBT)
Chapter 31: Work with Contract Price Screen
Chapter 32: Working with Customer Tax Status
Chapter 33: Working with Pay Type Exclusions
Chapter 34: Reviewing Customer History
Chapter 36: Updating Customer Addresses Across Companies
Chapter 37: Reviewing Customer Address Changes
Chapter 38: Creating and Updating Individuals
Chapter 39: Working with Individual Departments (WDPM)
Chapter 40: Working with Individual Positions (WPOS)
Chapter 41: Printing the Customer Exposure Report (PCER)
Chapter 42: Printing the Customer Detail Exposure Report (PCAR)
Chapter 43: Working with Customer Warranty Information (WCST)
Chapter 44: Working with Customer Affinity Preferences (WCST)
Chapter 45: President’s Club Memberships
Chapter 46: Working with Customer Email Addresses
Chapter 47: Working with Customer Ownership
Chapter 48: Working with Alternate Customer Number Cross-References
Chapter 49: Generic Customer API
Chapter 50: Working with Credit Card Applications by Customer
Chapter 51: Reset Customer Sold To $ On Order (RONO)
Chapter 52: Using the Order Inquiry Scan Screens (OIOM)
Chapter 53: Reviewing the Order Inquiry Header Screen
Chapter 54: Reviewing Order Inquiry Detail Information
Chapter 55: Reviewing Order Details
Chapter 56: Options Available in Order Inquiry
Chapter 57: Reviewing Financial Information
Chapter 58: Reviewing Order Level Properties
Chapter 59: Creating Call Tags Through Order Inquiry
Chapter 60: Display Order Line History Screen
Chapter 61: Display Order History Screen
Part E: Performing Order Maintenance
Chapter 62: Introducing Order Maintenance
Chapter 63: Selecting an Order for Maintenance
Chapter 64: Maintain Order Screen
Chapter 65: Changing Item Detail Line Information
Chapter 67: Increasing the Quantity Ordered
Chapter 69: Canceling an Order through Order Maintenance
Chapter 70: Returning and Exchanging Items
Chapter 71: Enter Payment Methods Screen
Chapter 72: Adding a Recipient Order
Chapter 73: Applying a Credit Balance
Part F: Order Status Reports and On-line Inquiries
Chapter 74: Order Status and Activity Reports
Chapter 75: Reviewing Order Activity
Chapter 76: Ship Via/Item Inquiry (SVII)
Chapter 77: Reviewing Operations Control Summary (FLSH)
Part G: Managing Declined Authorizations
Chapter 78: Working with Credit Card Cancellations (WCCC)
Chapter 79: Introducing Order Hold Reason Codes
Chapter 80: Working with Customer Fraud Files (WCFD)
Chapter 81: Working with Miscellaneous Frauds (WMFF)
Chapter 82: Selecting Held Orders (ERHO)
Chapter 83: Displaying Order Hold Information
Chapter 84: Performing the Release
Chapter 85: Manual Credit Card Authorization (MCCA)
Chapter 86: Holding Orders by Zip Code (HZIP)
Chapter 87: Introducing Return Authorizations
Chapter 88: Selecting Orders for Return (WRTA)
Chapter 89: Working with Return Authorizations: Standard Process
Chapter 90: Working with Return Authorizations: Streamlined Process
Chapter 91: Receiving Returns (WRAR)
Chapter 92: Crediting Returns (WRAC)
Chapter 93: Processing Call Tags (MCTG)
Chapter 94: Processing Credits by Line of Business (MCLB)
Chapter 95: Work with Return Interface Errors (WRIE)
Chapter 96: Using SmartLabel Returns Processing
Chapter 97: Working with Reverse Shipping Charges (WRSC)
Chapter 98: Generic Return API
Chapter 99: Introducing the Refund Process
Chapter 100: Printing and Interpreting Refund Due Lists (MRDU)
Chapter 101: Working with Refunds, Writeoffs and Balances Due (WREF)
Chapter 102: Processing Refunds (MREF)
Chapter 103: Reconciling Checks (MREC)
Chapter 104: Working with Contributions (WCON)
Chapter 105: Processing A/R Refunds (MARC)
Chapter 106: Printing the Processed Refund Register (PPRR)
Chapter 107: Working with Bank Reconciliation Transactions (WBRC)
Chapter 108: Processing Refunds by Order Number (MRFO)
Part K: Working with Catalog Requests
Chapter 109: Entering Catalog Requests (WCAT)
Chapter 110: Processing Catalog Requests (PCAT)
Chapter 111: Deleting All Printed Catalog Requests (DCAT)
Chapter 112: Working with the Catalog Request Interface (WCRU)
Part L: Managing Soldouts and Backorders
Chapter 113: Working with Soldout Controls (WSLD)
Chapter 114: Processing Auto Soldout Cancellations (MASO)
Chapter 115: Printing Soldout Notifications (MSON)
Chapter 116: Purchase Order Layering and Backorder Notifications
Chapter 117: Working with Held Detail Lines (WOHD)
Chapter 118: Working with Backorders Pending Cancellation (WBPC)
Chapter 119: Processing Item Substitutions (PSUB)
Chapter 120: Working with Backorder First Notices (WBFN)
Part M: Working with Coupons and Gift Certificates
Chapter 121: Generating and Deleting Coupons (MCPN)
Chapter 122: Working with Gift Certificates
Chapter 123: Redeeming Coupons, Certificates, and Credits (WCPN)
Chapter 124: Working with Electronic Gift Certificates (WEGC)
Part N: Processing and Purging Subscriptions
Chapter 125: Generating the Subscription Extract File (WGSE)
Chapter 126: Purging Subscriptions (MPCS)
Chapter 127: Membership Overview
Chapter 128: Working with Membership Types (WWMT)
Chapter 129: Working with Membership Programs (WWMP)
Chapter 130: Working with Customer Memberships (WWCM)
Chapter 131: Generating Membership Orders (EGMO)
Chapter 132: Printing the Expected Membership Orders Report (PEMO)
Chapter 133: Email Repository Overview
Chapter 134: Working with Email Category (WEMC)
Chapter 135: Working with Email (WEML)
Chapter 136: Purging Correspondence History (MPCH)
Chapter 137: Updating Email Domains (MUEE)
Chapter 138: Printing the Email Error Report (PEME)
Chapter 139: Outbound Email API
Chapter 140: Order Line History In API
Chapter 141: Working with Order Line Activity Codes (WOLA)
Chapter 142: Working with Order Line History Errors (WOHE)
Chapter 143: Order Transaction History In API
Chapter 144: Displaying More Options
Chapter 145: Loading Address Updates
Chapter 146: Entering Japanese Addresses
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CSTOC CWDirect 18.0 August 2015 OTN