Part I: Managing Returns

In this part:

• Chapter 87: Introducing Return Authorizations discusses the three stages of creating, receiving, and issuing credit for merchandise returns.

• Chapter 88: Selecting Orders for Return (WRTA) shows you how to use the Select Order for Return Authorization screen to select an order for return authorization through the Work with Return Authorizations menu option.

• Chapter 89: Working with Return Authorizations: Standard Process describes how to create or work with a return authorizations using the standard process, which involves creating, receiving, and crediting returns in separate steps.

• Chapter 90: Working with Return Authorizations: Streamlined Process describes how to create or work with return authorizations using the streamlined process, which involves automatically processing the return authorization as far as your authority extends.

• Chapter 91: Receiving Returns (WRAR) shows you how to receive returns into your warehouse using a separate menu option.

• Chapter 92: Crediting Returns (WRAC) shows you how to credit returns using a separate menu option.

• Chapter 93: Processing Call Tags (MCTG) discusses the production of physical call tags that you issue to carriers with whom you arrange to pickup merchandise from a customer.

• Chapter 94: Processing Credits by Line of Business (MCLB) describes how to process credits for a specific line of business and dollar amount.

• Chapter 95: Work with Return Interface Errors (WRIE) describes the screens you use to review or delete return records which went into error status when received from an outside return system.

• Chapter 96: Using SmartLabel Returns Processing describes the setup required to use SmartLabel returns processing with Newgistics and how to process SmartLabel returns.

• Chapter 97: Working with Reverse Shipping Charges (WRSC) describes how to set up reverse shipping charges to default when you process SmartLabel returns.

• Chapter 98: Generic Return API describes using the generic returns API (RETURNS_IN process) to create and process a return against an order detail line, based on XML messages from an external system.