Need help? Find it at My Oracle Support. Oracle' s one-stop online technical support portal offers a wealth of resources for Oracle Premier Support customers.
Review the following How-To training resources to get started using My Oracle Support today!
The Get Proactive with JD Edwards knowledge document on My Oracle Support provides resources in these areas.
This document explains how to open a Service Request (SR) to request a 'Upgrade Planning Session' with Oracle Global Customer Support. This will give you an opportunity to proactively discuss your upgrade plans with Oracle GCS where we can help clarify roadmaps, best practices and provide general guidance.
You can also use this as an opportunity to share your milestone/go-live information so we can track them for internal awareness.
Delivered through WebEx, Oracle's Advisor Webcasts are live presentations given by subject matter experts who deliver knowledge and information about Oracle services, products, and technologies. You can review a current schedule as well as archived recordings on Advisor Webcasts: Current Schedule and Archived Recordings.
The Certifications tab on My Oracle Support provides information on the technical requirements for your JD Edwards installation or upgrade.
The Using Change Assistant to Find, Research, Download and Deploy ESUs document details the necessary steps you need to find, research, download and deploy a software update ESU patch (including Planner, Baseline and Fix Current ESUs) using the Change Assistant tool.
Access the JD Edwards EnterpriseOne Globalizations: Localizations, Translations, Certifications/Registrations Information Center and the Information And Frequently Asked Questions On A Language Installation document to learn more about localizations and translations.