This integration provides support for a hierarchical structure for items available for shoppers to purchase. Commerce Cloud supports an “n-level” hierarchical configuration model. This means that a configured item can contain sub-items that are also configurable items and that can in turn contain sub-items that are configurable items.

An example of this would be a bundled package for a cellphone. The bundle itself would be the top-level item. The cellphone would be a configurable sub-item, but this could then itself have configurable sub-items, such as an SD card. Commerce Cloud can provide a top-level price for the bundle, but can also provide a price breakdown for each configurable item within the bundle.

If a shopper adds a multi-level item to their cart, Commerce Cloud works with CPQ Cloud to display the information about the multi-level item in the shopper’s cart. The cart displays a total price and an item price for any configurable sub-items. If the shopper changes any of the configurable sub-items, the price displayed for that sub-item changes and the total price is also amended accordingly.

When a shopper clicks on the Place Order button a validation check is carried out to ensure that the prices displayed for the configured items is still applicable. If it is then the order can proceed. If it is not, a message explaining this is displayed to the shopper and the cart is reloaded with up-to-date price information included for the configured items.

You can create a multi-level hierarchy in your catalog using either a recommended items model or a bill of materials model. You must refer to the relevant CPQ Cloud documentation for instructions on how to do this.