This integration supports an Asset based ordering (ABO) model. Asset based ordering allows you to sell tangible assets or subscription services delivered over a period of time; for example mobile phone call and data plans, television and broadband packages. When these orders are subsequently fulfilled, the fulfillment system notifies CPQ via an asset API, and CPQ then creates an asset in the CPQ asset repository.

Once created assets can subsequently be reviewed by shoppers in the My Services management area within the shopper account. The shopper can then administer an asset by creating and placing new commerce orders to perform actions such as modify, renew or terminate the asset. When a shopper performs one of these actions on an asset the CPQ asset repository is updated accordingly.

When a shopper opens the My Services management area within their account they are presented with a list of the assets linked to their account. From here they can select and Commerce Cloud displays a detailed view of the service. At this point the shopper can choose between the Modify, Renew, or Terminate actions.