If the shopper chooses Terminate, Commerce Cloud determines the configuration ID that represents a termination of the service in question, adds a termination instruction to the shopping cart and opens the Shopping Cart Details page.

When the shopper goes through checkout and completes their order, Commerce Cloud submits a service termination request to the fulfillment system.

Each of the Modify, Renew, or Terminate actions may be carried out by a shopper or by an agent acting on the shopper’s behalf.