Contents

Title and Copyright Information

About This Guide

1 Overview

• About the ISR
  • Session Recording Client Support

2 Hardware/Software Requirements

• Hardware
• Minimum Virtual Machine Resource Configurations
  • Networking Considerations
• Installation Prerequisites
• ISR Dashboard Requirements
• Supported Codecs
• Sample Implementation Diagrams

3 Installing the ISR Software

• ISR Software
• Installing the ISR Components
  • Installing the ISR Index
  • Installing the ISR RSS
  • Installing the ISR Dashboard
    • Configuring Recording Capacity
• Configuring the Timezone on an ISR

4 Post-Install Verification and Configuration

• Verifying Connectivity Between the RSS and the Index
  • Testing Connectivity
  • Logging Into ISR Dashboard
    • Navigation Icons
• Configuring the ISR for Recording a Call
  • Add Site for RSS Server
  • Add the RSS to a Site

5 Setting up a Test Call

• Configuring a Route
• Setting Up a Softphone
  • Installing the Softphone
  • Configuring the Softphone
• Making the First Call
  • Before You Begin
• Verifying Call Recording/Playback Using the Dashboard

6 Deploying and Configuring ISR FACE API

• Deploying ISR FACE API
  • Installing ISR FACE API
  • Configuring FACE API Reduced Security

7 Upgrading the ISR

• Upgrade Prerequisites
• Upgrading the ISR Index
• Upgrading the ISR RSS
• Upgrading the ISR Dashboard
• Upgrading the ISR FACE API

A Oracle Public Yum Repository Configuration and Offline Installation Pre-Requisites

• Third-Party Dependencies for Offline Installation
  • Distributed MySQL RPMs

B Configuring an NFS Share For Archival

• Troubleshooting

C Configuring Circular Replication

• Configuration Instructions
• Configuring Database Failover

D ISR RMC

• Testing the RMC Converter
  • ISR RMC License
• Assigning RMC Conversion to Specific Locations

E ISR Troubleshooting

• Log Collection Scripts
• vSphere Hypervisor
• Index Virtual Machine
• Dashboard Virtual Machine

F Selective Call Recording SIPREC

• SIPREC for Active Recording
  • Preserve SIPREC with SIP REFER Header
  • Configuring SIPREC

G Creating a Virtual Machine

• Configuring a VMware Enterprise vSphere Hypervisor (ESXi)
  • What is vSphere Hypervisor?
    • Virtual Machine Default Resource Configurations
  • Installing vSphere Hypervisor
  • Configuring vSphere Hypervisor
• VMware vSphere Client
  • What is vSphere Client?
  • Installing vSphere Client
  • Getting the vSphere Hypervisor License
  • Applying the VMware vSphere Hypervisor License
• Configuring your vSphere ESXi Host
  • Assigning Network Time Server
• Configuring Additional Networks
  • Configuring the Local Network
  • Configuring the VoIP Network
  • Configuring the Data Network

H Creating an Oracle Linux Virtual Machine

• Deploying the Oracle Linux Virtual Machine

I Mounting the NFS Server to the RSS

J Installing Oracle Linux 7 On a Bare-Metal Server

K Configuring Automatic Start of the VMs