Purpose: You can perform the following actions on the Invoice Detail page.
Customer Actions:
• Call the Customer’s Phone Number
Invoice Line Actions:
• Review an Item’s Personalization Details
• Review Tracking Information for a Shipment
Payment Method Actions:
Order Actions:
• Review and Enter Order Messages
• Review and Enter Customer Messages
• Review Refunds and Returns for the Order
• Review Invoices for the Order
• Review Recently Viewed Invoice Details
• Review Recently Viewed Order Line Details
For more information:
• Invoice Detail for an overview of the Invoice Detail page.
• Fields on Invoice Detail for a description of the fields on the Invoice Detail page.
Call the Customer’s Phone Number
Select a Phone Number link to advance to the default application used to initiate phone calls. If a default application is not defined, a window displays where you can select the application to use to call the customer’s phone number.
Note: This option is available only if hyperlink configuration is selected for the Phone field in the Work with Contact Center (WWCC) menu option. In addition, the Phone field displays in Contact Center only if it is selected for display in the Work with Contact Center (WWCC) menu option.
Select the Email Address link to advance to the default application used for email. If a default application is not defined, a window displays where you can select the application to use to email the customer.
Note: This option is available only if hyperlink configuration is selected for the Email field in the Work with Contact Center (WWCC) menu option.
Review an Item’s Personalization Details
Select the Personalization (Special Handling) link for an item to advance to the Personalization Information window.
Note: This option is available only if personalization has been defined for the item.
Review Tracking Information for a Shipment
1. Expand the Track Shipments drop-down field for an order line to display the Tracking Number(s) associated with the shipment that contains the item on the order line.
2. Click a tracking number to advance to the carrier’s web site.
Note:
• For set items, the tracking number displays for the set component item and not the set master item.
• This field displays only if a tracking number is defined for the shipment. The tracking number is a live link if the ship via type is UPS, Federal Express, or Parcel Post (not Parcel Post Class 1, 2, 3, or 4). If the link is live, you can click it to advance to the shipper’s web site and review shipment history, provided you have access to the World Wide Web.
1. Expand the View Cartons drop-down field for an order line to display the Carton Number(s) associated with the shipment that contains the item on the order line.
2. Click a carton to advance to the Carton Details window.
Note:
• This field displays only if a carton is defined for a shipment.
• The Carton link is available only if you have received carton content information through the Generic Pick In API, or if you used Work with Pick/Pack Verification (WPPV), to confirm a shipment. If carton information is not defined, the carton number is display-only.
• For set items, the Carton link displays only for the set component items and not the set master item.
• If tracking numbers are not defined, the system displays only the first carton defined for the shipment.
Select the View Details icon for a payment to advance to the Payment Method Details window.
In the page title banner, select the Add Order Message option or press CTRL + ALT + m to advance to the Add Message window.
In the page title banner, select the New Search option to advance to the Order Search (Search for Orders or Customers) page. The system clears all of the fields on this page so that you can enter new search criteria and perform a new search.
In the left-hand navigation pane, select the Order Summary option to advance to the Order Summary page for the current order.
In the left-hand navigation pane, select the Order Activity option to advance to the Order Activity page for the current order.
Review and Enter Order Messages
In the left-hand navigation pane, select the Order Messages option to advance to the Order Messages page.
Review and Enter Customer Messages
In the left-hand navigation pane, select the Customer Messages option to advance to the Customer Messages page.
Review Refunds and Returns for the Order
In the left-hand navigation pane, select the Returns/Refunds option to advance to Returns/Refunds page.
In the left-hand navigation pane, select the Invoices option to advance to the Invoices page.
Review Recently Viewed Invoice Details
Once you advance to the Invoices page for an order, the link to the Invoices page displays in the left-hand navigation pane for the order under the title Recently Viewed Invoices as Invoice #, where # is the invoice number. Select the Invoice # option for the invoice you wish to review to advance to the Invoice Detail page.
The Recently Viewed Invoices title displays up to the last ten recently viewed invoices in reverse chronological order, with the most recently viewed invoice at the top of the list.
Review Recently Viewed Order Line Details
Once you advance to the Order Line Details page for an order line on an order, the link to the Order Line Details page displays in the left-hand navigation pane for the order under the title Recently Viewed Order Lines as Ship-To # | Line #, where Ship-To # is the order ship-to associated with the order line and Line # is the order line number. Select the Ship-To # | Line # option for the order line you wish to review to advance to the Order Line Details page.
The Recently Viewed Order Lines title displays up to the last ten recently viewed order lines in reverse chronological order, with the most recently viewed order line at the top of the list.
In the page title banner, select Unlock Order or press CTRL + ALT + u to process any remaining order updates and unlock the order so that it available for maintenance by another user.
Note: This option displays only if you have locked the order in the current session; it does not display if another user has locked the order.
For more information: See Maintaining an Order for more information about locking and unlocking an order.
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