Contents
System Control Values
Glossary
Reports
XML Messages
Configuration and Administration
Accounting Setup
Customer Service
    Establishing Customer Service Tables
    Setting Up Customer Support Tables
    Creating and Updating Customers
    Order Inquiry
    Performing Order Maintenance
    Order Status Reports and On-line Inquiries
       Order Status and Activity Reports
       Submit Order Cancellation List Screen (POCL)
       Printing Backorder Reports (PBOR)
       Printing the Sales Journal (PDSJ)
       Printing the Sales Journal by Pay Type (PSJP)
       Printing the Sales Journal Summary (PSJM)
       Printing Sales Journal Errors (PSJE)
       Printing the Order Shipment Analysis (POSA)
       Printing the Open Prepaid Order List (POPP)
       Print the Order Addition Report (PAAR)
       Printing the Sales Tax Report by State (PSTX)
       Printing the State Tax Detail Report (PSTD)
       Printing the Order Demand/Sales Reports (PSSR)
       Item Purchase and Sales Aging Report (LIPS)
       Print Order Control Report (POCT)
       Printing the Held Order Report (PHOR)
       Printing the Daily Business Status Report (DBST)
       Printing the Order Reconciliation Report (PORS)
       Printing the Sales Journal by Currency Report (PSJC)
       Printing the Held Orders by Pay Type Report (PHOP)
       Printing the Exchange Reason Report (PERR)
       Printing the Price Override Reason Report (PROR)
       Printing the Return Reason Report (PRRR)
       Displaying Open Orders by Item (DOOI)
       Display Held Order Summary (DHOS)
       Ship Via/Item Inquiry (SVII)
       Printing Backorder Reports by Descending Dollars (PBOD)
       Reviewing Operations Control Summary (FLSH)
       Reviewing Pending Orders (DOSS)
       Sales Summary (DSSS)
       Printing the Order Type Summary by Delivery Type Report (PDTS)
    Managing Declined Authorizations
    Releasing Held Orders
    Managing Returns
    Issuing Refunds
    Working with Catalog Requests
    Managing Soldouts and Backorders
    Processing and Purging Subscriptions
    Memberships
    Email Repository
    Outbound Emails
    Customer Service Appendices
Fulfillment
Installation Setup
Marketing
Merchandising
Order Entry
System Operations
Warehousing