Contents
System Control Values
Glossary
Reports
XML Messages
Configuration and Administration
Accounting Setup
Customer Service
    Establishing Customer Service Tables
    Setting Up Customer Support Tables
    Creating and Updating Customers
    Order Inquiry
    Performing Order Maintenance
       Introducing Order Maintenance
       Selecting an Order for Maintenance
       Work with Order Screen in Order Maintenance
       Changing Item Detail Line Information in Order Maintenance
       Adding an Item in Order Maintenance
       Increasing the Quantity Ordered in Order Maintenance
       Canceling an Item in Order Maintenance
       Canceling an Order through Order Maintenance
       Returning and Exchanging Items in Order Maintenance
       Enter Payment Methods Screen in Order Maintenance
       Adding a Recipient Order in Order Maintenance
       Maintaining Quotes in Order Maintenance
       Converting Quotes to Orders
       Order Line History In API
       Order Maintenance API
    Order Status Reports and On-line Inquiries
    Managing Declined Authorizations
    Releasing Held Orders
    Managing Returns
    Issuing Refunds
    Working with Catalog Requests
    Managing Soldouts and Backorders
    Processing and Purging Subscriptions
    Memberships
    Email Repository
    Outbound Emails
    Customer Service Appendices
Fulfillment
Installation Setup
Marketing
Merchandising
Order Entry
System Operations
Warehousing