Contents
System Control Values
Glossary
Reports
XML Messages
Configuration and Administration
Accounting Setup
Customer Service
    Establishing Customer Service Tables
    Setting Up Customer Support Tables
    Creating and Updating Customers
    Order Inquiry
    Performing Order Maintenance
    Order Status Reports and On-line Inquiries
    Managing Declined Authorizations
    Releasing Held Orders
    Managing Returns
    Issuing Refunds
       Introducing the Refund Process
       Printing and Interpreting Refund Due Lists (MRDU)
       Working with Refunds, Writeoffs and Balances Due (WREF)
       Processing Refunds (MREF)
       Reprint Refunds Screen (MREP)
       Reconciling Checks (MREC)
       Purge Refund Checks Screen (MPRF)
       Working with Contributions (WCON)
       Printing the Processed Refund Register (PPRR)
       Processing Refunds by Order Number (MRFO)
    Working with Catalog Requests
    Managing Soldouts and Backorders
    Processing and Purging Subscriptions
    Memberships
    Email Repository
    Outbound Emails
    Customer Service Appendices
Fulfillment
Installation Setup
Marketing
Merchandising
Order Entry
System Operations
Warehousing