Contents
System Control Values
Glossary
Reports
XML Messages
Configuration and Administration
Accounting Setup
Customer Service
    Establishing Customer Service Tables
    Setting Up Customer Support Tables
    Creating and Updating Customers
       Understanding Customer Types
       Selecting Customers
       Creating and Updating Sold-to Customers (WCST)
       Creating and Updating Ship-to Customers (WCST)
       Creating and Updating Bill-to Customers (WCBT)
       Work with Contract Price Screen
       Working with Customer Tax Status
       Working with Pay Type Exclusions
       Reviewing Customer History
       Work with User Fields Screen
       Reviewing Customer Address Changes
       Printing the Customer Exposure Report (PCER)
       Printing the Customer Detail Exposure Report (PCAR)
       Working with Customer Warranty Information (WCST)
       Working with Customer Email Addresses
       Working with Customer Ownership
       Working with Alternate Customer Number Cross-References
       Generic Customer API
       Working with Customer API (WCAI)
       Customer Engagement Customer Integration
       Order Inquiry/Maintenance (OIOM)
    Order Inquiry
    Performing Order Maintenance
    Order Status Reports and On-line Inquiries
    Managing Declined Authorizations
    Releasing Held Orders
    Managing Returns
    Issuing Refunds
    Working with Catalog Requests
    Managing Soldouts and Backorders
    Processing and Purging Subscriptions
    Memberships
    Email Repository
    Outbound Emails
    Customer Service Appendices
Fulfillment
Installation Setup
Marketing
Merchandising
Order Entry
System Operations
Warehousing