Contents
System Control Values
Glossary
Reports
XML Messages
Configuration and Administration
Accounting Setup
Customer Service
    Establishing Customer Service Tables
    Setting Up Customer Support Tables
    Creating and Updating Customers
    Order Inquiry
       Using the Order Inquiry Scan Screens (OIOM)
       Reviewing the Order Inquiry Header Screen
       Reviewing Order Inquiry Detail Information
       Reviewing Order Details
       Options Available in Order Inquiry
       Reviewing Financial Information on an Order
       Reviewing Invoices
       Reviewing Payment Methods
       Display Additional Charges Screen
       Display Refunds for Order Screen
       Display Order Summary Screen
       Displaying Order Totals in Foreign Currency
       Reviewing Order-Level Properties
       Display Order Line History Screen
       Display Order History Screen
       Generic Order Transaction History API
       Display Invoice Cross Reference (DICR)
       Display Package Information Screen
       Streamlined Order Inquiry (DORI)
       Customer Engagement Purchase History Integration
    Performing Order Maintenance
    Order Status Reports and On-line Inquiries
    Managing Declined Authorizations
    Releasing Held Orders
    Managing Returns
    Issuing Refunds
    Working with Catalog Requests
    Managing Soldouts and Backorders
    Processing and Purging Subscriptions
    Memberships
    Email Repository
    Outbound Emails
    Customer Service Appendices
Fulfillment
Installation Setup
Marketing
Merchandising
Order Entry
System Operations
Warehousing