Contents
System Control Values
Glossary
Reports
XML Messages
Configuration and Administration
Accounting Setup
Customer Service
    Establishing Customer Service Tables
    Setting Up Customer Support Tables
       Setting Up the Country Table (WCTY)
       Setting Up the Zip/City/State (Postal Code) Table (WZIP)
       Setting Up Customer Profiles (WPFL)
       Setting Up the Customer Class Table (WCCL)
       Setting Up Match Codes (MMCH)
       Setting Up User-Defined Fields (WUDF)
       Working with Postal Code Formats (WPCF)
       Working with Mail/Call Codes (WMCC)
       Working with Customer Action Reason Codes (WCAR)
       Working with Customer Note Types (WNTY)
       Working with Prefix Codes (WPFX)
       Working with Language Codes (WLAN)
       Work with Customers (WCST)
    Creating and Updating Customers
    Order Inquiry
    Performing Order Maintenance
    Order Status Reports and On-line Inquiries
    Managing Declined Authorizations
    Releasing Held Orders
    Managing Returns
    Issuing Refunds
    Working with Catalog Requests
    Managing Soldouts and Backorders
    Processing and Purging Subscriptions
    Memberships
    Email Repository
    Outbound Emails
    Customer Service Appendices
Fulfillment
Installation Setup
Marketing
Merchandising
Order Entry
System Operations
Warehousing