Contents
System Control Values
Glossary
Reports
XML Messages
Configuration and Administration
Accounting Setup
Customer Service
    Establishing Customer Service Tables
    Setting Up Customer Support Tables
    Creating and Updating Customers
    Order Inquiry
    Performing Order Maintenance
    Order Status Reports and On-line Inquiries
    Managing Declined Authorizations
    Releasing Held Orders
    Managing Returns
    Issuing Refunds
    Working with Catalog Requests
       Entering Catalog Requests (WCAT)
       Processing Catalog Requests (PCAT)
       Reset Printed Catalog Request Screen (RCAT)
       Deleting All Printed Catalog Requests (DCAT)
       Working with the Catalog Request Interface (WCRU)
       Catalog Request History Options
       Convert Catalog Request History (CCRH)
       Purge Catalog Request History (PCRH)
    Managing Soldouts and Backorders
    Processing and Purging Subscriptions
    Memberships
    Email Repository
    Outbound Emails
    Customer Service Appendices
Fulfillment
Installation Setup
Marketing
Merchandising
Order Entry
System Operations
Warehousing