Contents
System Control Values
Glossary
Reports
XML Messages
Configuration and Administration
Accounting Setup
Customer Service
    Establishing Customer Service Tables
       Establishing Order Types (WOTY)
       Establishing Price Override Reason Codes (WPOR)
       Establishing Additional Charge Codes (WADC)
       Establishing Order Hold Reason Codes (WOHR)
       Establishing Cancel Reason Codes (WCNR)
       Establishing Return Reason Codes (WRTR)
       Establishing Exchange Reason Codes (WEXR)
       Establishing Return Disposition Values (WRDV)
       Establishing Custom Special Handling Formats (WSHF)
       Establishing Add Reason Codes (WADR)
       Working with Order Inquiry Reason Codes (WORC)
       Working with Order/Call Disposition Reject Reason Codes (WWRR)
       Working with Default Messages (WMSG)
       Working with Order Line Activity Codes (WOLA)
    Setting Up Customer Support Tables
    Creating and Updating Customers
    Order Inquiry
    Performing Order Maintenance
    Order Status Reports and On-line Inquiries
    Managing Declined Authorizations
    Releasing Held Orders
    Managing Returns
    Issuing Refunds
    Working with Catalog Requests
    Managing Soldouts and Backorders
    Processing and Purging Subscriptions
    Memberships
    Email Repository
    Outbound Emails
    Customer Service Appendices
Fulfillment
Installation Setup
Marketing
Merchandising
Order Entry
System Operations
Warehousing