Table of Contents

• Title and Copyright Information
• My Oracle Support
• Acronyms and Terminology
• Whats New in This Guide
• 1 Introduction
  • 1.1 Acronyms and Terminology
  • 1.2 References
  • 1.3 Activity Logging
  • 1.4 Use of Health Checks
  • 1.5 Large Installation Support
  • 1.6 Warnings, Cautions, and Notes
• 2 General Description
  • 2.1 SDS Supported Upgrade Paths
• 3 Upgrade Overview
  • 3.1 Upgrade Requirements
    • 3.1.1 ISO Image File
    • 3.1.2 Logins, Passwords, and Site Information
  • 3.2 MySql User Accounts Password
    • 3.2.1 Sanity Check on MySql Passwords
  • 3.3 Upgrade Maintenance Windows
  • 3.4 Upgrade Preparation Overview
  • 3.5 Primary SDS Site or DR SDS Site Upgrade Execution Overview
  • 3.6 SOAM Upgrade Execution Overview
  • 3.7 Post Upgrade Execution Overview
  • 3.8 Recovery Procedures Overview
• 4 SDS Upgrade Matrix
• 5 Upgrade Preparation
  • 5.1 Requirements Check
  • 5.2 Review Release Notes
  • 5.3 Perform Health Check (Upgrade Preparation)
  • 5.4 ISO Administration
  • 5.5 Back Up TKLCConfigData File
  • 5.6 Perform Health Check (Post ISO Administration)
  • 5.7 Full Database Back up (PROV and COMCOL ENV for All Servers)
• 6 Automated Site Upgrade
  • 6.1 Site Upgrade Execution
  • 6.2 Minimum Server Availability
  • 6.3 Site Upgrade Options
  • 6.4 Cancel and Restart Auto Site Upgrade
• 7 Automated Server Group Upgrade
  • 7.1 Cancel and Restart Automated Server Group Upgrade
  • 7.2 Site Accept
• 8 Primary or DR SDS NOAM Upgrade Execution
  • 8.1 Perform Health Check (Primary or DR NOAM Pre- upgrade)
  • 8.2 Upgrade DR SDS NOAM
  • 8.3 Perform Health Check (Primary or DR NOAM Post Upgrade)
  • 8.4 SNMP Configuration Update (Post Primary or DR NOAM Upgrade)
• 9 Site Upgrade Execution
  • 9.1 Automated Site Upgrade
    • 9.1.1 Perform Health Check (Pre-Upgrade)
    • 9.1.2 Upgrade SOAM
    • 9.1.3 Rearrange Automate Site Upgrade Cycles
    • 9.1.4 Perform Health Check (Post Upgrade)
  • 9.2 SOAM Upgrade Execution (Manual and Automated Server Group)
    • 9.2.1 Perform Health Check (SOAM Pre-Upgrade)
    • 9.2.2 Upgrade SOAM
    • 9.2.3 Perform Health Check (SOAM Post Upgrade)
  • 9.3 Post Upgrade Procedures
    • 9.3.1 Accept the Upgrade
    • 9.3.2 SOAM VM Profile Update
• 10 Recovery Procedures
  • 10.1 Backout Setup
  • 10.2 Perform Backout
    • 10.2.1 Back Out the SOAM
    • 10.2.2 Back Out the DR SDS NOAM
    • 10.2.3 Back Out the Primary SDS NOAM
• A Access the OAM GUI Using the VIP (NOAM/SOAM)
  • A.1 Health Check Procedures
  • A.2 Upgrade Server Administration on SDS 9.0
  • A.3 Back Out a Single Server
  • A.4 Manually Perform ISO Validation
  • A.5 Undeploy an ISO File (Post Upgrade Acceptance)
  • A.6 Recover from a Failed Upgrade
  • A.7 Add New SOAM Profile on Existing VM
  • A.8 Remove the SDS SOAM VM from the SOAM Server Group
  • A.9 Recreate the SDS SOAM VM with the 1B Subscriber Profile
  • A.10 Place the SDS SOAM VM into the SOAM Server Group
  • A.11 Manual Completion of Server Upgrade
  • A.12 Workaround to Resolve Server HA Failover Issue
  • A.13 Workaround for SNMP Configuration
  • A.14 Workaround to Resolve Syscheck Error for CPU Failure
  • A.15 Workaround to Fix cmsoapa Restart
  • A.16 Workaround to Fix DNS Issue
  • A.17 Emergency Response
  • A.18 Locate Product Documentation on the Oracle Help Center
  • A.19 Restoring Custom MySQL User
  • A.20 Workaround to Resolve Failed Upgrade
  • A.21 Workaround To Resolve Alarms while upgrading from build 8.5 to 9.0.2.0.0_99.13.0
• B Dual Hop Upgrade from SDS-8.6.x to SDS-9.0.2 Using Ansible
  • B.1 Resizing all the Instances in the Setup
    • B.1.1 Resizing Instances if Setup is in KVM Environment
  • B.2 Extending the Partition
  • B.3 Setting up the Active NOAM as Controller
  • B.4 Upgrading Standby NOAM
  • B.5 Verifying Upgrade
  • B.6 Configuring Upgraded Standby NOAM
  • B.7 Setting up Active NOAM as Controller
  • B.8 Upgrading Other Servers