Using Conversations in Oracle Social Network Desktop

Note: Your sort and message preview settings are saved and applied whenever you view the Conversations panel.

Click the Conversation name. The Conversation opens in the Detail window. For more information, see How do I open an item?

Note: People outside your company can sometimes be given limited access to Conversations in Oracle Social Network. If there are outside users in the Conversation, a banner appears near the top of the page to let you know. All outside users have the same avatar () and their names are in purple text. For more information, see What are "outside users"?

Open the public Conversation, and click Join Conversation in the yellow banner at the top of the Conversation.

Note: If people outside your company are members of the Conversation, a purple banner appears near the top of the page to let you know. All outside users have the same avatar () and their names are in purple text.

Marking a Conversation as a favorite is an easy way to keep track of the Conversations you use most frequently.

To mark a Conversation as a favorite, click next to the Conversation. Click the star again to unmark it.

A one-on-one Conversation is between you and one other person.

There are several ways to open a one-on-one Conversation with someone:

• Anywhere you see a person's picture (except in the Overview panel), right-click it, then select Open One-on-One Conversation.

• On the People panel, select someone, then click .

• While viewing a person's profile, click Open One-on-One.

When someone starts a one-on-one Conversation with you, it opens a new tab in the Detail window. If you're already looking at another Conversation, the tab with the one-on-one opens in the background so you can keep working in the current Conversation. For information, see How do I get One-on-Ones to open automatically when new messages are posted?

In the Conversations panel (click in the sidebar), click , and complete the information in the dialog.

For more information, see How do I create an item?

Open the Conversation. At the top of the Conversation's tab is a membership bar with pictures of all the people who are members of the Conversation.

Note: If you're viewing a public Conversation that you haven't joined, you can view the members by clicking the Options menu (), then selecting Show Membership.

To manage members, in the membership bar, click to open the Update Members dialog. For more information, see How do I view and manage an item's members?

See Working with Messages.

Open the Conversation, click the Documents tab. For more information, see Working with Documents.

Open the Conversation, click the Related Items or Referring Items tab. For more information, see Working with Related and Referring Items.

Let's say you want to share a link to a Conversation in an email or while you're instant messaging. Open the Conversation, click the Options menu (), then select Copy Link. The link to the Conversation is copied to your clipboard, and you can paste it anywhere you like.

Note: When people click the link, they are taken to Oracle Social Network in their browser.

Open the Conversation, click the Options menu (), click Conversation Settings, select Rename Conversation, then enter a new name.

For more information, see How do I rename an item?

If your messages start going off-topic or a new question or idea is raised, you might want to split that discussion into a new Conversation.

Open the Conversation, click (under the text box), then complete the information in the dialog. For more information, see How do I split a Conversation off from an existing Conversation or wall?.

When you create the new Conversation, messages are posted in both the new and the original Conversations showing a link to the other Conversation.

If you have items in your Conversation lists that you never look at (for example a Conversation that doesn't apply to you), or you're seeing updates on the Overview panel or in your email digests about Conversations you don't care about, you can mute those Conversations. Muting a Conversation hides it and its activity from your view. It's still there; you just won't hear about it anymore. (The only exception is if you're flagged on a message in a muted Conversation, for which you will still be alerted by email.)

To mute a Conversation, in the Conversations panel (click in the sidebar), right-click the Conversation, then select Mute Conversation.

To unmute a Conversation, view the Muted Conversations in the Conversations panel, right-click the Conversation you want to unmute, then select Mute Conversation to clear the check mark.

For more information, see How do I mute or unmute an item?

You can close any Conversation you belong to, even if you didn't create it. Closing a Conversation prevents people from adding new content to it and moves the Conversation to the list of closed Conversations in everyone's Conversations panel.

To close a Conversation, open the Conversation, click the Options menu (), click Conversation Settings, then select Close Conversation.

To reopen a Conversation, open the closed Conversation, click the Options menu (), click Conversation Settings, then select Reopen Conversation.

For more information, see How do I close or reopen an item?

You can discard a Conversation if you are the only member and it's private. The Conversation, its messages, and its documents are deleted. Although the relationships between the discarded Conversation and any related and referring items are deleted, the related and referring items aren't affected in any other way.

Note: All content is retained on the system for legal or forensic purposes, but only an application administrator can recover discarded content.

In the Conversations panel (click in the sidebar), right-click the Conversation, then select Discard Conversation.

For more information, see How do I discard an item?

At some point you might want to download an archive of a Conversation, possibly to view when you're offline or maybe to keep a record of the Conversation's content at a certain point.

The archive is in the form of a .zip file (named after the Conversation). It contains the Conversation's list of members, messages, and replies in an HTML file (named by default index.html) and all the documents added to the Conversation.

Open the Conversation, click the Options menu (), then click Download Archive.

For more information, see How do I download an archive of an item?

Note: You can't make changes to an archive of a Conversation (though you can click a link to open the Conversation in a browser and make changes there). If you want to be able to make offline changes, instead add the item to your Offline Briefcase (see Working Offline in Oracle Social Network Desktop).

Tip: For information about offline briefcases, see Understanding the Offline Briefcase.

In the Conversations panel (click in the sidebar), right-click the Conversation, then select Add to Offline Briefcase.

For more information, see How do I add an item to my Offline Briefcase?

Open the Conversation, click the Options menu (), then click View in Web Browser. Your browser opens to the selected Conversation.

For more information, see How do I view an item in the web version of Oracle Social Network?