Invitation Method |
This field displays the invitation method currently selected for the survey. Click
Change to change the
method.
See Change the Invitation Method of a Survey. |
Survey Status |
This field displays whether the survey is
active or inactive. Customers cannot submit responses to an inactive
survey and receive a warning message when attempting to access the
survey URL. See Deactivate a Survey. |
Expiration Date |
This field displays the survey expiration
date and time. By default, no expiration date is set. See Set an Absolute Expiration Date and Set a Relative Expiration Date. |
Expiration Max Responses |
This field displays the number of responses
a survey can accept. If set, this field also displays the number of
responses received, as well as the number of surveys that are still
allowed. The maximum number of survey responses you can define is
one million. See Set Expiration Based on Maximum Number of Responses. |
Expiration Message |
Click Edit to customize the survey expiration message. See Customize the Expiration Message. If you do not define your own survey expiration message,
the system default message is used. |
Questionnaire |
This field displays how many pages and questions are in the survey. Click Preview
Survey to preview the survey. |
Responses |
This field displays how many surveys were
started and completed by customers. |
Market Testing |
This field displays the market testing mode of the survey. Click Change to
change market testing modes. See Activate Market Testing in Transactional Surveys. |
Proofing |
This field displays the number of proofs that have been sent, approved, and rejected. Click
Send Proof Message to send
a proof. See Send a Proof. |
Delivery Status |
This field displays the delivery status of
the survey and the number of emails sent and delivered. See Survey Delivery Statuses. |
Rule Visibility |
Select which rules the survey can be used
in. For example, select the Incidents check box if you want this survey
available in an incident rule. You can select from contact, opportunity,
incident, and chat rules. |