Global email defaults

Email defaults are set up when your organization first purchased Oracle Eloqua. Some of these settings can be set on an email by email basis, and typically you should not have to change the default settings. For more information on individual email settings you can change, see Email settings.

Note: Many of the global email default settings are read-only. If you need to make changes, contact your Customer Success Manager or contact My Oracle Support  and create a service request.

To view global email defaults, navigate to Assets An image of the Assets icon, which is represented by a black pencil. > Email Setup > Email Defaults.

An image of the Email Configuration window.

Global email default settings

  • Send to Specified Domains Only: Read-only. This is selected if there are no domains being used that are not managed by Oracle Eloqua.
  • Live Send: Read-only.

    • Edit Allowed Email Domains: Available if Send to Specified Domains Only is selected. Click to manage Allowed Email Domains.
  • Enable Tracing: Read-only.
  • Brand Email Domains: Read-only. Depending on the Branding & Deliverability package you purchased, you may have one or more branded email sub-domains. Contact your Customer Success Manager for more information. Each sub-domain is leveraged for bounceback handling and reporting in Oracle Eloqua. These sub-domains may also be used as microsites to host Oracle Eloqua landing pages and forms. See Microsites for more information.
  • External Tracking: If you are using an external web analytics system (like Google Analytics), you can send Oracle Eloqua email tracking information to that system. You can manage the configurations by clicking Advanced Options. See Adding third-party tracking to your emails for more information.
    • Enable Domains for External Tracking: Click to configure domain settings for external tracking. When in use Oracle Eloqua will not append external tracking parameters to any domains except domains explicitly on this external tracking list. If this is enabled, you can add domains and sub-domains to the allowlist. You can use an asterisks (*) to represent sub-domains. For example, *.example.com would include the sub-domains your.example.com and my.example.com.

      Important: This feature is currently released under our Controlled Availability program. To request access to this feature, please log in to My Oracle Support and create a service request.

  • Use Approvals Workflow: Read-only. If your organization purchased the campaign approvals add-on, this indicates whether the approval workflow is required when sending emails. Some users might be able to bypass the approvals workflow. For more information, see Campaign approvals.
  • Add List-Unsubscribe header to outbound campaign emails (default): Enabling this option adds a list-unsubscribe header to all outbound campaign emails.
  • Default Email Encoding Language: Shows the default encoding used for emails. Users can override this on an email by email basis using the email settings. If you are using a double-byte language in the email (such as Chinese) or may translate the content in future, this should be set to Unicode (UTF-8).
  • Default Sender Display Name: The default display name for the email sender. You can change this default and users can override this on an email by email basis using the email settings.
  • Default From Address: The default address for the sender. This must be a valid email address. For deliverability purposes, it is recommended that this email address has the same sub-domain as the bounceback address. You can change this default address and users can override this on an email by email basis using the email settings.
  • Default Reply-To Address: The default address for email replies. If you don't provide a reply-to address, replies are sent to the from address. The email address must be valid and should not use the same sub-domain as the bounceback address. You can change this default address and users can override this on an email by email basis using the email settings.
  • Bounceback Configuration: Read-only. The email address that captures bounceback responses.

    When an email cannot be delivered because of a hard or soft bounce, the bounce response message is sent to this address. You can use the Bounceback History with Messaging report to view the bounce details. Depending on your Branding & Deliverability package, you may have multiple bounceback addresses. The bounceback address should use the sub-domains configured above. If you have multiple bounceback address, users can override the default address on an email by email basis using the email settings.

    Learn more from this knowledge base article on how to change or set up a bounceback address.

Learn more

Emails

Email settings

Knowledge Base: How to Change or Set Up a Bounceback Address