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  2. OpenAir Mobile References
  3. OpenAir Mobile FAQ

OpenAir Mobile FAQ

How does my mobile device communicate with my OpenAir Account?

When your device is connected to the internet, it communicates with your OpenAir account and exchanges information in both directions. Any changes you make using the mobile app are sent to the OpenAir server and conversely any changes on the OpenAir server are sent to your mobile device.

For more information, see Synchronizing OpenAir Mobile with OpenAir

I had to change my password in my OpenAir account. Do I need to change it in OpenAir Mobile?

You enter the same sign-in details (company ID, user ID and password) when you connect OpenAir Mobile to your OpenAir account as when you sign in to OpenAir. See Connecting OpenAir Mobile to Your OpenAir Account.

What should I do if data is missing from OpenAir Mobile on my device?

Note that approved items data in OpenAir is limited to optimize storage space on your device and performance:

  • The list view shows only timesheets or expense reports for periods within the last two years. The dashboard indicates the total number of items per status in OpenAir but you can only view items for the last two years using OpenAir Mobile.

  • The Approved timesheets or expense reports list view shows up to a maximum of 10 items. The dashboard indicates the total number of approved items in OpenAir but you can only view the 10 most recent approved items using OpenAir Mobile.

If you cannot find the data you are looking for, you can trigger a full synchronization manually using the Refresh all data on the Settings screen. See Synchronizing OpenAir Mobile with OpenAir.

Why do I keep seeing a synchronization message?

OpenAir Mobile synchronizes data automatically with your OpenAir account to ensure that you are viewing and updating the latest data. See Synchronizing OpenAir Mobile with OpenAir.

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