Resolving Errors

If you log into NetSuite and find an unexpected error in your Key Performance Indicators portlet, the problem may be related to custom KPIs you have set up. Typically, the error message indicates the KPI that is causing the error. To resolve this error, remove the custom KPI from the portlet and review the saved search.

To remove the unexpected error:

1. Click Set Up in the Key Performance Indicators portlet. If there is no Set Up link, copy and paste the following URL into a new tab or window:

   https://system.netsuite.com/app/center/setup/snapshots.nl?kpigrp=KPI&sectionid=-29&qelem=servercontentneg62

2. Click the x button next to the problematic KPI, and click Save.

3. You should now be able to see your KPIs in the Key Performance Indicators portlet on your Home dashboard.

Note:

If you continue to get unexpected errors even after logging out of NetSuite, clearing your cache, and logging back in, then please contact NetSuite Customer Support for further investigation.

To review the saved search on which the custom KPI is based:

1. Go to Cases > Other > Saved Searches.

2. If the error reproduces, try to rebuild the saved search and see if the problem persists.

For more information, see the following topics:

• Custom KPIs

• Accessing a Saved Search

• Dashboard Personalization

Related Topics

Setting Up the Key Performance Indicators Portlet

Viewing Key Performance Indicator Data

Setting Up KPI Comparisons

Highlighting KPIs

Standard Key Performance Indicators Table

General Notices