1. Account Administration
  2. Account Setup
  3. Centers Overview
  4. NetSuite 360
  5. NetSuite 360 Dashboard
  6. Adding Authorized Support Contacts

Adding Authorized Support Contacts

Authorized support contacts are the main points of contact for Oracle NetSuite Customer Support. Authorized contacts are responsible for:

Authorized support contacts also get technical updates from Oracle NetSuite about changes to features or functionality related to NetSuite. As an authorized contact, you should share information you get about product changes with anyone in your organization who may be affected.

You can add authorized support contacts from the Quick Access portlet on the NetSuite 360 Dashboard page.

To add an authorized support contact:

  1. Log into your NetSuite account with a role that lets you access NetSuite 360.

  2. Click the Support tab.

  3. Click the NetSuite 360 link in the NetSuite 360 portlet.

  4. On the NetSuite 360 page, in the Quick Access portlet, click Authorized Support Contacts.

  5. On the Authorized Contact List page, click the New Authorized Contact button.

  6. To open the Authorized Contacts List page, click the New Authorized Contact button.

    Note:

    Review the maximum number of authorized contacts allowed for your account. NetSuite cannot save additional contacts beyond this limit. You can check your authorized contacts limit in the Other Details section.

  7. Fill out all required fields and select the appropriate timezone from the Timezone list.

    Important:

    You must use the same email address for this contact as the one they use to log in to the NetSuite account.

  8. To set this contact as authorized, check the Authorized box.

  9. Click Save or to add another authorized contact, click Save & New.

If you've reached the authorized contacts limit in your account, you must clear the Authorized box of an existing contact before you can add a new one. The limit depends on your account's support level. Basic Support limit is 2, Premium Support limit is 4.

Note:

The Name and Email can no longer be changed after creating the Authorized Contact record.

Related Topics

General Notices