NetSuite 360 Dashboard

The NetSuite 360 dashboard is a central place to review support cases, issues, and enhancements, view your Support Dashboard, update authorized Support contacts, and more.

At the top of the dashboard, you can find your NetSuite team representatives: your Account Manager, your ACS Delivery Manager, your Customer Success Manager, and your LCS Education Advisor, depending on your level of subscription. To contact your NetSuite team representatives, click the Email link next to their name, fill out the Subject and Message fields, and then click Submit.

You can view information about your current Advanced Customer Service (ACS) and Learning Cloud Support (LCS) subscriptions status:

To view your detailed Advanced Customer Service (ACS) subscription information, expand the Advanced Customer Service section.
To view your detailed Learning Cloud Support (LCS) subscription information, expand the Learning Cloud Support section. You can also access the following LCS Education Links in this section:
- MyLearn Home Page
- MyLearn Live Events
- MyLearn Help and Support Page
- NetSuite Events Webpage

The Action Items and Notifications portlet contains any Product Change Notifications relevant to your NetSuite account that may require an action from you, as well as other notifications from Support, Compliance, and others. To view a notification, click the notification link. When you view a notification in full, you can click the Email to Me button to email the notification.

Note:

If you or the main email address associated with your account have opted out of product notifications from NetSuite, some notifications may not appear in the Action Items and Notifications portlet.

The Quick Access portlet provides you with the following relevant links:

Contact Support- Learn how to contact NetSuite Support.
View/Update Your Support Dashboard - The Support Dashboard lets you capture key account information that is then automatically available to Customer Support whenever you file a support case. For more information, see Updating Your Support Dashboard.
Set Preferences - Adjust localization language, time zone, number formatting, appearance, transactions, issue notification settings, and other preferences for your account.
Campaign Subscription Center - Select your NetSuite email subscriptions. To manage subscriptions to product updates and other NetSuite emails, you need to have Authorized Support Contact access. To learn how to set yourself as an authorized contact, see Adding Authorized Support Contacts.
Authorized Support Contacts - Update your authorized contact list. For more information, see Adding Authorized Support Contacts.
SuiteIdeas - Vote for enhancements in NetSuite. For more information, see Voting for Enhancements.
NetSuite Community - Access the NetSuite Support Community for questions, best practices, and practical solutions from NetSuite experts.

You can review issues, cases, and enhancements from the Cases/Issues/Enhancements portlet.

To learn more about how to review support cases, see Reviewing the Status of Support Cases.
To learn more about how to review issues, see Reviewing the Status of Issues.
To learn more about how to review enhancements, see Reviewing the Status of Enhancements.

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