Reviewing the Status of Issues

If you have the right permissions, you can log in to NetSuite 360 to see the status of issues assigned to your account. When you check the status of issues, you can learn details about the actions being taken to solve the issues. For more information about NetSuite 360 roles and permissions, see NetSuite 360. To learn how to assign NetSuite 360 access, see Assigning NetSuite 360 Access.

You can view issues on the NetSuite 360 Dashboard page.

To review the status of an issue:

1. Log into your NetSuite account with a role that lets you access NetSuite 360.

2. Click the Support tab.

3. Click the NetSuite 360 link in the NetSuite 360 portlet.

4. On the NetSuite 360 Dashboard page, in the Cases/Issues/Enhancements portlet, click the Issues tab. The Issues list displays a list of issues submitted for your company.

   Note:

   You can filter issues based on their type, status, and abstract.

5. To view a detailed issue record, click the number of the issue. The detailed issue record opens in a new tab of your browser.

Related Topics

• NetSuite 360 Dashboard
• Reviewing the Status of Support Cases
• Reviewing the Status of Enhancements
• Adding Authorized Support Contacts
• Updating Your Support Dashboard

General Notices