The NetSuite Account Center

The NetSuite Account Center portlet (on the Support tab) is where you access the NetSuite Account Center. The NetSuite Account Center enables certain employees at your company to access the customer center for your NetSuite account.

Only employees with either the NetSuite Support Center role or the NetSuite Support Center (Basic) role can access the NetSuite Account Center. The account administrator should use good judgment when deciding which users should be assigned these roles. Only give access to employees who need to perform specific tasks related to your NetSuite account.

These special roles do not appear when you search for all roles in your account (Setup > Users/Roles > Manage Roles > Search), and they're also not listed in the Standard Roles Permissions Table.

However, you can see these roles in the dropdown list when assigning roles to a user. Make sure you understand what each role can do before assigning them to users.

• NetSuite Support Center (Basic) role doesn't have transaction permissions. Users with this role see only cases, issues, and contact Support links in the Customer Center -Home Links portlet.

  

• The NetSuite Support Center role has transaction permissions. Users with this role can make payments, review statements, transactions, and estimates, review support cases and issues, edit their profile, and contact Support in the Customer Center -Home Links portlet.

  

See the following tables to compare role permissions.

Permissions: NetSuite Support Center
View	Create	Edit	Full
Transactions: Cash Sale Customer Deposit Deposit Application Estimate Invoice Lists: Accounts Receivable Register Non Posting Registers Reports: Return Authorization Reports Sales Order Transaction Report	Transactions: Generate Statements Item Fulfillment Return Authorization	Transactions: Customer Payment	Transactions: Find Transaction Setup: Deleted Records

Permissions: NetSuite Support Center (Basic)
View	Create	Edit	Full
None	None	None	None

You can find the same permission comparison information in the User Interface. See Showing Role Permission Differences.

To give an employee access to the NetSuite Account Center portlet:

1. Go to Lists > Employees > Employees.

2. Click Edit next to the employee you want to give access.

3. On the Access subtab, in the Role field, select NetSuite Support Center or NetSuite Support Center (Basic).

4. Click Add.

5. Click Save.

The employee may need to log out and log back in to see the NetSuite Account Center link.

The NetSuite Account Center displays the following portlets and tabs:

• Customer Center -Home Links portlet – users with the NetSuite Support Center role can make payments, review statements, transactions, and estimates, review support cases and issues, edit the user profile, and contact Support. Users with the NetSuite Support Center (Basic) role can view support cases and issues and contact Support.

• Multi Language Support tab – NetSuite offers online case support in English, Chinese (Simplified), French, German, Japanese, Latin American Spanish, and Portuguese(Brazil). To submit a case in one of these languages, click Cases and select your preferred language from the dropdown or click the country logo.

• SuiteIdeas tab – Click the link to go to the SuiteIdeas site where you can review and vote for NetSuite product enhancements. For information, see Voting for Enhancements.

For more information, see Accessing the NetSuite Account Center.

Related Topics

• Centers Overview
• NetSuite Standard Centers
• NetSuite Specialized Centers
• The Classic Center
• The E-Commerce Management Center
• The Support Center
• The Sales Center

General Notices