NetSuite 360

Important:

Your billing address determines the version of NetSuite 360 available to you. If your billing address is in the United States, the NetSuite 360 version available in your account is the U.S. version of NetSuite 360. For information about the U.S. version of NetSuite 360, refer to the NetSuite 360 User Guide.

The NetSuite 360 portlet (on the Support tab) is where you access NetSuite 360. NetSuite enables certain employees at your company to access the customer center for your NetSuite account.

Only employees with either the NetSuite 360 - Plus Financials role or the NetSuite 360 role can access NetSuite 360.

The NetSuite 360 role doesn't have permission for financial transactions. Users with this role see links for cases, issues, contacting Support, or updating the Support Dashboard. Users with this role can also set up Authorized Contacts.
The NetSuite 360 - Plus Financials role has financial transaction and other permissions. Users with this role can see links to make payments, review support cases and issues, edit their profile, and to contact Support. Users with this role can also set up Authorized Contacts.

For instructions on how to give an employee access to the NetSuite 360 portlet, see Assigning NetSuite 360 Access.

NetSuite 360 displays the following portlets and tabs:

The Customer Center - Home Links portlet includes the following capabilities:
- Users with the NetSuite 360 - Plus Financials role may make payments, review support cases and issues, contact Support, and add or update Authorized Contacts.
- Users with the NetSuite 360 role can view support cases and issues, contact Support, and add or update Authorized Contacts.
  
  Note:
  If you don't have permission to view cases (even a case that you may have submitted) contact your NetSuite account administrator. The administrator can check the status of the case for you.
The Privacy Compliance tab provides access to key compliance documentation using the following options:
- Privacy Compliance Request – You can view the Oracle NetSuite Subprocessor List and the Oracle Cloud Services Subcontractor List. You can also subscribe to receive notifications whenever updates are made to these lists. For more information, see Oracle NetSuite Customer General Data Protection Regulation (GDPR) Resource Center - NetSuite Subprocessor Lists and Oracle Cloud Services Strategic Subcontractor List.
- Audit Report Request – You can request available audit reports across multiple reporting periods and coverage scopes.
On the Multi Language Support tab, NetSuite offers online case support in English, Chinese (Simplified), French, German, Japanese, Latin American Spanish, and Portuguese (Brazil). To submit a case in one of these languages, click Cases and select the preferred language from the list or click the country logo.
On the SuiteIdeas tab, you can vote for NetSuite enhancements. Click the link to launch the SuiteIdeas site and review and vote for NetSuite product enhancements. For information, see Voting for Enhancements.

For information about accessing NetSuite 360, see Accessing NetSuite 360.

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