The NetSuite Account Center

The NetSuite Account Center portlet (located on the Support tab) is the access point to the NetSuite Account Center. The NetSuite Account Center enables certain employees from your company to access the customer center for your NetSuite account.

The only employees who can access the NetSuite Account Center are those assigned one of two special roles: the NetSuite Support Center role and the NetSuite Support Center (Basic) role. The account administrator must exercise good judgement when deciding which users should be assigned these roles. Access should be limited to only those employees in your company who are required to perform specific tasks related to your NetSuite account.

These special roles are not displayed in the results of a search for all roles in your account (Setup > Users/Roles > Manage Roles > Search). They are also not listed in the Standard Roles Permissions Table.

However, these roles are available in the dropdown list when assigning roles to a user. Be very sure you understand the implications of the role permissions before you assign either of these roles to users.

See the following tables to compare role permissions.

Permissions: NetSuite Support Center






  • Cash Sale

  • Customer Deposit

  • Deposit Application

  • Estimate

  • Invoice


  • Accounts Receivable Register

  • Non Posting Registers


  • Return Authorization Reports

  • Sales Order Transaction Report


  • Generate Statements

  • Item Fulfillment

  • Return Authorization


  • Customer Payment


  • Find Transaction


  • Deleted Records

Permissions: NetSuite Support Center (Basic)









The same permission comparison information is available through in the User Interface. See Showing Role Permission Differences.

To give an employee access to the NetSuite Account Center portlet:

  1. Go to Lists > Employees > Employees.

  2. Click Edit next to the name of the employee you want to give access.

  3. On the Access subtab, select NetSuite Support Center or NetSuite Support Center (Basic) in the Role field.

  4. Click Add.

  5. Click Save.

The employee might need to log out and log back in again to see the NetSuite Account Center link.

The NetSuite Account Center displays the following portlets and tabs:

For more information, see Accessing the NetSuite Account Center.

Related Topics

Centers Overview
NetSuite Standard Centers
Pages Common to all Centers
The Classic Center
The E-Commerce Management Center
The Support Center
The Sales Center

General Notices