Tracking Email Notifications for SuiteApprovals

SuiteApprovals generates the following email notifications to specific recipients of actions done on the record.

Record Submission – When a record is created or submitted and an approver is required by the approval rule, an email notification is sent to the next approver.

The record creator or submitter is identified as the email sender.
Approval Routing – Each time an approver acts (approve or reject) on the record, email notifications are sent to the following:
- The next approver (and the next approver’s delegate approver), if any.
- Role (Any) or Group (Any) approvers, if any, when at least one valid approver acts on the record.
- If the record is approved or rejected, an email notification will be sent to the employee who submitted the record.
Resubmission – Email notifications are sent to the following depending on the changes applied to the record:
- Employee who resubmitted the record
- Employee who previously submitted the record
- Current next approver, or delegate approver
- Previous approver
When a previously approved record is edited, resubmitted, and approved, no email notifications are sent. The same is true when a previously rejected record is edited, resubmitted, and then rejected.
Delegation – When an employee has a delegate approver, the system sends email notifications to the following:
- The employee who delegated approval
- The delegated approver
Delegate approvers are also notified when employees change their delegation details, including cancellation of the approval delegation.