Promotions on NetSuite POS Terminals
After your promotion is set up and has synced to NetSuite POS terminals/registers, the promotion begins automatically when the effective date arrives. No special steps are required to load the promotion to the terminal.
We do not recommend doing mass record updates during business hours. Creating or importing large numbers of promotions or other records at once can impact the synchronization process at your registers. See Benchmarks for Data Transfers and System Limits.
Sales and Promotions
Promotions valid for the location are applied automatically as the sales associate adds items to the Journal. NSPOS continuously reviews the items and available promotions throughout the transaction. This review ensures that the customer receives the largest discount on their purchases. A promotion applied at the beginning of the transaction might be replaced later in the transaction because trigger or reward items were added or removed.
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A single promotion’s discount can be applied multiple times during the same sales transaction. For example, a customer can purchase and receive multiple items for a specific BOGO promotion in a single transaction.
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Discounts are applied to Reward items that represent the smallest cost to the retailer.
Returns and Promotions
When a customer wants to return an item that was purchased as part of a promotion, the promotion is only recognized if the return is processed using the transaction number found on the customer receipt.
Making a non-validated return by looking up the items without a receipt number will not include the promotion conditions that were applied to the original sale.