Troubleshoot Promotions
The following table highlights common operational problems that can occur for NetSuite Point of Sale (NSPOS) promotions.
|
Environment |
Problem |
Solution |
|
NSPOS device |
Promotion does not appear when testing on the sales device. |
Check the following:
|
|
NetSuite POS device |
Entering the correct amount of an item does not trigger the promotion at the time of sale. |
If the promotion is a BOGO type, be sure to enter the buy and get quantities as two separate transaction lines. |
|
NetSuite POS device |
Some items included in the promotion record do not trigger the promotion at the time of sale. |
Ensure that all items attached to the promotion record in NetSuite have both Trigger and Reward fields set to Yes unless Mix And Match is checked. |
|
NetSuite |
The amounts discounted do not correctly reflect in the General Ledger. |
Check that the posting settings on the Accounting subtab of the Discount Item attached to the promotion are correctly set. |
|
NetSuite |
The amount of tax calculated by the promotion is incorrect. |
Check that the taxation settings on the Accounting subtab of the Discount Item attached to the promotion are correctly set. |
Downsync of Promoted Items if missing from server
This topic applies to NSPOS 2018.1.2 or greater.
In early NSPOS releases, if an item included in a promotion did not exist on your replication server, the promotion downsyc to your registers would fail for that item. The correction was to manually Edit > Save the item in NetSuite ERP to trigger an item download to the server. Then the promotion could downsyc normally.
Today, if a promotion includes a missing item, the promotion downsyc automatically downloads the item to the server. A manual item update is not required.
Items records marked as Do not download to POS are automatically excluded from promotions. They do not appear during promotion creation when searching for items to include.