Troubleshoot Undelivered Email

This topic includes troubleshooting tips to determine why email messages from NetSuite aren't delivered.

For information about how to optimize email campaign delivery, see the Five Golden Rules for Outbound Email in Email Best Practices.

1. If an email message to one person wasn't delivered, go to Lists > Relationships > Bounced Email Addresses. Determine if the recipient is on the bounced email list. For more information, see Viewing the Bounced Email Address List.

2. Determine whether the email was blocked by NetSuite or whether it was rejected on the destination mail system. For more information, see Using the Sent Email List or Undelivered Emails Saved Search.

3. Go to Setup > Company > Email Preferences, click the Email Domains (DKIM) subtab and check the status of your Domain record. The status of your domain should always be Ready. For more information, see, Setting Email Preferences.

Related Topics

• Using the Sent Email List
• Managing Bounced Email
• Undelivered Emails Saved Search
• Invalid Email Address Notification
• Mass Unsubscribing Entities with Bounced Email Addresses
• Viewing the Bounced Email Address List

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