Using the Sent Email List

The Sent Email List provides a view into all outgoing email sent from an account. You can view email that was delivered successfully as well as email that was not delivered to the recipient.

By default, the Sent Email List and search capabilities are only accessible to users with the Administrator role. Administrators can assign the Sent Email permission to other roles, which lets users with those roles use the feature.

The Undelivered Emails feature is also available in your NetSuite account. See Undelivered Emails Saved Search.

You can access all saved searches in your account from Lists > Search > Saved Searches. The Sent Email feature provides similar capabilities as the Undelivered Emails feature. However, Sent Email also provides information about all outbound email sent from an account. The list contains search results from the previous 100 days of activity.

Note:

The data in the Sent Email List is not available to SuiteAnalytics.

The Sent Email List displays the following details for all outbound email:

• Sent date

• Log date: Date and time when an email is prepared for sending from the NetSuite application to all recipients.

  Note:

  For Transactional email messages with multiple recipients (for example, recipients in the To, Cc, or Bcc headers) a single record is created in the Sent Email List. However, if messages to some of the recipients bounced, this would create multiple lines in the Undelivered Emails saved search. The log date on each line in the Undelivered Emails saved search reflects the date and time when the message to a particular recipient bounced.

• From

• Subject: Shows the first 300 bytes of the subject line of the message.

• Recipients (To/Cc/Bcc)

• Body: Shows the first 1,000 bytes of the body of the message. HTML tags are removed for readability. Any private or sensitive information is masked.

• Message ID

• Status: Sent or Not Sent. (Email delivery status per recipient is shown on the Sent Email record.)

• Compliance Verified: Indicates whether messages comply with standards, including DKIM alignment.

  • For more information about DKIM, see DomainKeys Identified Mail (DKIM)

  • For information about how to optimize email campaign delivery, see the Five Golden Rules for Outbound Email in Email Best Practices.

You can schedule Sent Email saved searches the same way that you scheduled Undelivered Emails saved searches.

The following procedure describes how to view the Sent Email List or to incorporate new saved searches in your account.

To use the Sent Email List:

1. You have several options to view the information about the Sent Email List:

   • Go to Setup > Company > Communication > Sent Email List.

   • Go to Setup > Company > Communication > Sent Email List > Search. On the Sent Email Search page, click Personalize Search or Create Saved Search.

   • To create a saved search, go to Lists > Search > Saved Searches. Click New Saved Search. In the list, click Sent Email List. Customize the search as required, and click Save.

2. The Sent Email List or Sent Email Saved Search page display the results of email generated from your NetSuite account. The status of email in the list will be either Sent or Not Sent.

   Status	Description
   Sent	The message was sent from NetSuite and delivered to all recipients. That is, none of the email addresses were bounced or filtered.
   Not Sent	The message was not delivered to at least one of the intended recipients. At least one of the email addresses was bounced or was filtered before sending.

3. To view the delivery status, click the corresponding row number with the status of Not Sent or Sent.

   

   For example, an email in the third row was Not Sent on 8/21/2019. If you clicked on the number 3, you would see the reason for the failure in the following screenshot:

   

   If you clicked on the number 1 in the first row of the Sent Email List, you could see that an attempt was made to the same email address on 8/27/2019, but delivery was skipped, because that email address had previously resulted in a bounced email.

   

   See the following table for information about the meaning of various recipient statuses and failure reasons.

   Delivery Status	Failure Reason	Description
   Delivered	Not applicable	Successful delivery of email to recipient.
   Skipped	Not sent: Blocked by mail filter	The sending rate is not accurate or is too high (similar email messages are being sent too rapidly).
   Skipped	Not sent: Specific address(es) recently bounced	The email was not sent because the recipient address appears on the Bounced Email Addresses list.
   Skipped	Not sent: No MX or A for domain	The email was not sent because there is no DNS record (an MX or an A record) for the domain.
   Undelivered	Permanent Failure: Delivery not authorized, message refused	The sender is not authorized to send to the destination. This can be the result of per-host or per-recipient filtering.
   Undelivered	Permanent Failure: No answer from host	The outbound connection attempt was not answered.
   Undelivered	Permanent Failure: Bad destination mailbox address	The mailbox specified in the address does not exist.
   Undelivered	Permanent Failure: Unable to route	The mail system was unable to determine the next hop for the message because the necessary routing information was unavailable from the directory server.
   Undelivered	Permanent Failure: Mailbox disabled, not accepting messages	The mailbox exists, but is not accepting messages.

   Multiple delivery statuses can exist in a single Sent Email record. For example, if you clicked on the number 1 in the following Sent Email List:

   

   You can see that a different delivery status was recorded for each recipient.

   

Related Topics

Managing Bounced Email

Troubleshoot Undelivered Email

Undelivered Emails Saved Search

Invalid Email Address Notification

Mass Unsubscribing Entities with Bounced Email Addresses

Viewing the Bounced Email Address List

General Notices