Making Tax Digital: Submission Errors in Tax Reporting Framework

Note:

This topic is for NetSuite accounts that use the Tax Reporting Framework SuiteApp to generate and submit the United Kingdom VAT100 Return. If you are using the International Tax Reports SuiteApp, see Handling MTD VAT Return Submission Errors.

The following table lists error scenarios that lead to submission errors of your United Kingdom VAT100 Return to HMRC’s Making Tax Digital system. Read the scenarios below and follow the recommended actions to resolve the errors.

If the MTD VAT submission errors continue to occur after following these instructions, contact NetSuite Customer Support for further assistance.

Error Scenario	Recommended Action
After logging into HMRC, user did not grant authorization that resulted to a failed submission.	You must grant authorization to NetSuite to interact with HMRC and proceed with your VAT100 Return submission. To continue, resubmit your request, log in to HMRC, and click Grant Authority. If you are not redirected to HMRC, check your browser settings and ensure that popups coming from NetSuite are not blocked. If you are having problems with the Authorization process, check HMRC’s Get help using VAT online services page.
Problems logging into HMRC.	To recover your user ID, reset your password, or get a new activation code, go to the HMRC services: sign in or register page. If you have been locked out of your HMRC account, your account will unlock after 2 hours.
User has already submitted a VAT Return for the given period.	A VAT100 Return with the same reporting period has already been submitted to HMRC using NetSuite or a different software. You cannot submit a return with the same period of a previously submitted return. To check the list of your submitted VAT Returns in NetSuite, go to the Report Execution Log in the Country Tax Report page. If you are resubmitting a return due to an error, you must check the HMRC website for instructions on how to report and correct your submitted return. If you have mistakenly selected a submitted period on your return, you must generate a new report and select the correct Start Period/Date and End Period/Date on the Country Tax Report page.
Return submitted too early.	The reporting period on your VAT100 Return includes a future date. You need to wait for the tax period end date before you can submit the selected period to HMRC. If you have selected a wrong period on your return, generate a new report with the correct Start Period/Date and End Period/Date and then submit.
The client and/or agent is not authorized.	You must be subscribed to the Making Tax Digital service and have received HMRC’s MTD sign up confirmation email to submit a VAT100 Return. See HMRC’s Making Tax Digital for VAT as a business: step by step page for more information. If you are having issues with the MTD sign up process, click the Get help with this page link at the bottom of Use software to submit your VAT Returns page. If you have successfully signed up for MTD, check if the Tax Registration Number in your United Kingdom subsidiary is correct. If otherwise, edit your Tax Registration Number and resubmit your VAT100 Return. When redirected to the HMRC Sign In page, make sure that you use correct credentials. To view your Tax Registration Number, go to the Tax Registrations subtab of your United Kingdom subsidiary.
Invalid monetary amount.	Correct the values on your VAT100 Return then resubmit. Boxes 1-4 can have up to two decimal numbers only. Box 5 can have up to two decimal numbers only and must not be a negative amount. HMRC's system can identify if the amount is a tax due or credit. Boxes 6–9 must not have decimal numbers.
Invalid VRN	Ensure that the entered VAT Registration Number is correct, then resubmit.
The organization/VAT API is currently unavailable.	The Making Tax Digital for VAT service is not available. Contact HMRC if this is not a scheduled maintenance. To check for service availability and issues, go to the Making Tax Digital for VAT: service availability and issues page.
The state token is invalid or has expired. Please try again.	Your session with HMRC has expired. Resubmit your request and click Grant Authority on the HMRC website to proceed.
There is no matching data for your selected period.	Your selected period has no matching data due to one of the following reasons: You have no pending obligation with HMRC. Selected period start and period end do not match your open obligations. You are still not fully migrated to MTD. The period you are trying to view predates your MTD migration. The period you are trying to view will only be visible on the third weekend after the period has started. To verify that you are fully migrated to MTD, check if you have received the MTD sign up confirmation email. If the data predated your migration to MTD, you can view it on your HMRC online tax account (BTA). If you have further questions, you may contact the HMRC VAT Helpline.
Tax filing is disabled on a non-production environment.	The electronic tax filing feature is not supported in the test environment. You cannot test submit a VAT Return.

Error Scenario

Recommended Action

After logging into HMRC, user did not grant authorization that resulted to a failed submission.

You must grant authorization to NetSuite to interact with HMRC and proceed with your VAT100 Return submission. To continue, resubmit your request, log in to HMRC, and click Grant Authority. If you are not redirected to HMRC, check your browser

settings and ensure that popups coming from NetSuite are not blocked.
If you are having problems with the Authorization process, check HMRC’s Get help using VAT online services page.

Problems logging into HMRC.

To recover your user ID, reset your password, or get a new activation code, go to the HMRC services: sign in or register page.
If you have been locked out of your HMRC account, your account will unlock after 2 hours.

User has already submitted a VAT Return for the given period.

A VAT100 Return with the same reporting period has already been submitted to HMRC using NetSuite or a different software. You cannot submit a return with the same period of a previously submitted return. To check the list of your submitted VAT Returns in NetSuite, go to the Report Execution Log in the Country Tax Report page.
If you are resubmitting a return due to an error, you must check the HMRC website for instructions on how to report and correct your submitted return.
If you have mistakenly selected a submitted period on your return, you must generate a new report and select the correct Start Period/Date and End Period/Date on the Country Tax Report page.

Return submitted too early.

The reporting period on your VAT100 Return includes a future date. You need to wait for the tax period end date before you can submit the selected period to HMRC.
If you have selected a wrong period on your return, generate a new report with the correct Start Period/Date and End Period/Date and then submit.

The client and/or agent is not authorized.

You must be subscribed to the Making Tax Digital service and have received HMRC’s MTD sign up confirmation email to submit a VAT100 Return. See HMRC’s Making Tax Digital for VAT as a business: step by step page for more information.
If you are having issues with the MTD sign up process, click the Get help with this page link at the bottom of Use software to submit your VAT Returns page.
If you have successfully signed up for MTD, check if the Tax Registration Number in your United Kingdom subsidiary is correct. If otherwise, edit your Tax Registration Number and resubmit your VAT100 Return. When redirected to the HMRC Sign In page, make sure that you use correct credentials. To view your Tax Registration Number, go to the Tax Registrations subtab of your United Kingdom subsidiary.

Invalid monetary amount.

Correct the values on your VAT100 Return then resubmit.

Boxes 1-4 can have up to two decimal numbers only.
Box 5 can have up to two decimal numbers only and must not be a negative amount. HMRC's system can identify if the amount is a tax due or credit.
Boxes 6–9 must not have decimal numbers.

Invalid VRN

Ensure that the entered VAT Registration Number is correct, then resubmit.

The organization/VAT API is currently unavailable.

The Making Tax Digital for VAT service is not available. Contact HMRC if this is not a scheduled maintenance. To check for service availability and issues, go to the Making Tax Digital for VAT: service availability and issues page.

The state token is invalid or has expired. Please try again.

Your session with HMRC has expired. Resubmit your request and click Grant Authority on the HMRC website to proceed.

There is no matching data for your selected period.

Your selected period has no matching data due to one of the following reasons:

You have no pending obligation with HMRC.
Selected period start and period end do not match your open obligations.
You are still not fully migrated to MTD.
The period you are trying to view predates your MTD migration.
The period you are trying to view will only be visible on the third weekend after the period has started.

To verify that you are fully migrated to MTD, check if you have received the MTD sign up confirmation email. If the data predated your migration to MTD, you can view it on your HMRC online tax account (BTA). If you have further questions, you may contact the HMRC VAT Helpline.

Tax filing is disabled on a non-production environment.

The electronic tax filing feature is not supported in the test environment. You cannot test submit a VAT Return.

For information about errors in generating county tax reports, see Tax Reporting Framework Error Codes.

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