Setting Up NetSuite Connector Order Sync

You must complete the following procedures before using NetSuite Connector order sync or fulfillment sync:

1. Enable the Show Internal IDs box in the Set Preferences page. For more information, read Setting the Show Internal IDs Preference.

2. Configuring Taxes

3. Configuring Shipping Methods

4. Configuring Payment Methods

Configuring Taxes

Configure taxes for the United States in NetSuite. For other countries, keep the default setup.

To configure taxes:

1. Go to Setup > Accounting > Set Up Taxes.

2. (Optional) If you have tax set up for multiple countries, select the United States subtab.

3. Check the following boxes:

   • Enable Tax Lookup on Sales Transactions

   • Customers Default to Taxable

     For more information, read Tax Setting for Customers.

     If you have existing customers in NetSuite, make sure they are set to taxable.

   • Respect Discount Item Tax Preference.

4. Verify that Charge Sales Tax on Store Orders is set to Always.

   Note:

   The above tax settings do not indicate that tax will always be charged to items or orders. The above settings only enable NetSuite Connector to assign sales tax when the marketplace or cart assigns tax for an order.

5. Click Save.

   Note:

   Any item that may be charged tax on marketplace or cart must be set to use a taxable tax schedule in NetSuite. For more information, read Taxable Items.

   Note:

   If you use VAT in your marketplace or cart, read Configuring VAT in NetSuite Connector.

Configuring Shipping Methods

Configure shipping methods or shipping items in NetSuite to map storefront shipping methods to the corresponding shipping methods in NetSuite. Mapping shipping methods is important because without a shipping method on an order, NetSuite does not accept shipping cost.

Note:

NetSuite may provide several default shipping items that are not completely set up. Therefore, even though these shipping items appear in the list, you cannot use them. You can edit and save a shipment item in NetSuite before using the shipment item with order sync.

For more information, read Configuring Shipping for NetSuite Connector.

Configuring Payment Methods

If you do not have payment method set on an order, some NetSuite operations can be impacted. For example, a sales order without a payment method will always bill as an invoice and not as a cash sale. Therefore, you should configure payment methods for use with NetSuite Connector order sync.

Note:

NetSuite may provide several default payment methods that are not completely set up. Therefore, even though these payment methods appear in the list of payment methods, you cannot use them. You can edit and save a payment method in NetSuite before using the payment method with order sync.

For more information, read Specifying Payment Methods.

Syncing Amazon FBA Orders

To sync Amazon FBA orders, set a fixed customer in NetSuite for such orders.

For more information, read Managing Fulfillment by Amazon (FBA) Items in NetSuite Connector.

Related Topics

NetSuite Connector Setup

NetSuite Connector Prerequisites

NetSuite Connector IP Addresses to Safelist (Allowlist)

Creating a NetSuite Connector Account

Migrating to the NetSuite Connector SuiteApp

Setting Up NetSuite Connector Product Sync

Setting Up NetSuite for NetSuite Connector Syncs

Setting Up NetSuite Connector for Syncs

Managing Connector and Account Settings in NetSuite Connector

General Notices